Technical Support Engineer

🕒 March 24

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Sumsub

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2015

📋 Compliance

☁️ SaaS

🤝 B2B

💰 $30M Series B - Sumsub on 2022-12

Compliance • SaaS • B2B

Sumsub is a compliance-focused technology company that provides SaaS solutions for transaction monitoring, product compliance, and related operational and pre-sales support to businesses. The company appears to operate an online platform with roles across operations, legal/compliance, and technical support, and targets other businesses with its services and tools.

📋 Description

• Providing technical support for the Sumsub platform for B2B clients. • Performing technical analysis and resolving reported issues. • Collaborating with engineers on technical action plans. • Acting as a liaison between clients and internal resources. • Communicating with clients via chat, email, and calls.

🎯 Requirements

• Fluent in English & Mandarin (both oral and written, upper-intermediate as a minimum). • Basic understanding of networking, web, API requests, and SQL. • Curiosity, calmness, thoughtfulness, and ability to satisfy clients. • Experience with debugging network requests. • Familiarity with Postman or API troubleshooting. • Hands-on experience in technical support for web or mobile applications.

🏖️ Benefits

• Remote-first, trust-based culture. • True flexibility with working hours. • Extra time off including birthday holiday and personal days. • Fair and transparent pay. • Growth built-in with learning opportunities and personal development plans. • Team offsites. • Tools and hardware provided.