Sunbytes
11 - 50 employees
Founded 2012
🔒 Cybersecurity
💳 Fintech
Cybersecurity • Fintech • Healthcare
Sunbytes is a comprehensive service provider specializing in technology, human resources, and cybersecurity solutions for businesses of all sizes. With a focus on providing tailored services such as software development, penetration testing, and HR solutions, they help organizations streamline operations while ensuring security and efficiency. Sunbytes stands out with its dedicated resources including teams of developers and consultants to meet the unique needs of clients across various industries such as FinTech, healthcare, and education.
Service Desk Agent
🔥 0 minutes ago
🗣️🇨🇳 Chinese Required
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Sunbytes
11 - 50 employees
Founded 2012
🔒 Cybersecurity
💳 Fintech
Cybersecurity • Fintech • Healthcare
Sunbytes is a comprehensive service provider specializing in technology, human resources, and cybersecurity solutions for businesses of all sizes. With a focus on providing tailored services such as software development, penetration testing, and HR solutions, they help organizations streamline operations while ensuring security and efficiency. Sunbytes stands out with its dedicated resources including teams of developers and consultants to meet the unique needs of clients across various industries such as FinTech, healthcare, and education.
📋 Description
• First-Line Support: Receive and handle incoming support requests via ticket system, email, and phone in a professional manner. • User Account Management: Handle daily tasks in Active Directory such as creating new user accounts, resetting passwords, and disabling accounts for leavers. • PC Troubleshooting: Support end-users with Windows 10/11 issues, including software installation, running Windows updates, and updating drivers. • Remote Access Support: Assist remote users with basic VPN connection issues to ensure they can access company data. • Promptly escalate complex or unresolved issues to the Level 2 team with clear notes.
🎯 Requirements
• 1–2 years of proven experience in an IT Service Desk or Helpdesk role. • Active Directory: Comfortable with the basics (Resetting passwords, unlocking accounts, creating users). • Windows Support: Solid experience troubleshooting Windows 10/11 errors and installing standard applications. • Network Basics: Experience helping users troubleshoot VPN client connections and Wi-Fi issues. • Fluent in Mandarin and English (Written & Spoken) for user communication. • Service Mindset: Patient, polite, and eager to help users resolve their problems. • Reliable: Good time management and ability to research solutions and figure things out independently.
🏖️ Benefits
• Leave: Following Malaysia's Employment Law. • Allowances: Shift Allowances for the Night shift. • Learning & Development: Access to training programs and sponsorship for IT certifications. • Compensation Growth: Annual salary review and performance-based bonus.
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