First Line Support Team Member

Job not on LinkedIn

🔥 3 hours ago

🇺🇦 Ukraine – Remote

💵 $360 - $465 / month

⏳ Contract/Temporary

🟡 Mid-level

🟠 Senior

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Suntech Innovation

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2018

🤝 B2B

🏢 Enterprise

B2B • Enterprise

Suntech Innovation is a Kyiv-based software development and infrastructure engineering firm that provides customized software solutions, R&D and product development, and manual and automated QA. The company offers front-end and back-end development services focused on building robust, available systems and reducing technical risk across the software development lifecycle, while fostering an open, growth-oriented workplace culture.

📋 Description

• Provide outstanding support for clients and be responsible for successful platform operation • Receive and manage support requests through internal communication channels and ticketing systems (Slack, Teams, Telegram, Jira Service Desk) • Diagnose and troubleshoot technical issues • Ask customers targeted questions to quickly understand the root of the problem and gather additional details for higher levels of support • Monitor issues through to resolution, within agreed time limits (SLA) • Properly escalate issues unresolved by 1st line to appropriate internal teams • Ensure all issues are properly logged within the ticketing system • Follow up with clients to ensure their systems are fully functional after troubleshooting • No cold calls

🎯 Requirements

• English: Intermediate or higher • Excellent PC skills and confidence in working with different tools and systems • Ability to prioritize and manage multiple tasks when needed • Ability to make decisions within established processes and explain the reasoning behind them • Knowledge of SQL/DevTools/API/Jira will be an advantage • Ability to work part-time shifts: 3 × 8-hour shifts per week (24 hours/week, approximately 96–108 hours/month), covering 7am–3pm, 3pm–11pm, or 11pm–7am, with the option to swap shifts with teammates when needed • Ready to hire a student (If you are studying in IT major this would be an advantage) • Attentiveness • Responsibility • Discipline • Friendly temper

🏖️ Benefits

• A position in a product development company with a dynamic environment and real-life support scenarios • Opportunity to grow inside the company and potentially move towards technical roles (QA, FE, etc.) based on performance and business needs • Ability to contribute ideas and improvements to internal processes and support flows • Supportive team of professionals and a collaborative working culture • English language courses (corporate classes, subject to availability) • Paid annual breaks (6 paid shifts per year, accrued monthly) • Medical insurance coverage (after 1 year of cooperation) • Wellbeing package: online-yoga classes, Yakaboo, BetterMe App: Health Coaching, BetterMe App: Mental Health • Corporate online activities and team-building initiatives (e.g. Random Coffee) • Remote-first culture: we primarily work remotely, but also have an office in Kyiv