Customer Solution Architect – Team Lead

Job not on LinkedIn

October 25

Apply Now

Receive Emails with Similar Jobs

Supabase

WebsiteLinkedInAll Job Openings

SaaS • API • Artificial Intelligence

Supabase is an open source alternative to Firebase, providing a range of backend tools designed to help developers start and scale their applications effectively. It offers features such as a full Postgres database, authentication with Row Level Security, instant APIs, Edge Functions for custom code, real-time data synchronization, and storage for large files. Developers can integrate machine learning models, utilize RESTful APIs, and take advantage of platform-integrated best of breed products. Supabase is designed to be highly portable, extendable, and user-friendly, making it a powerful choice for startups and enterprises looking to innovate quickly and efficiently.

51 - 200 employees

Founded 2020

☁️ SaaS

🔌 API

🤖 Artificial Intelligence

💰 $80M Series B on 2022-05

📋 Description

• Hire, coach, and grow a global team of CSAs who serve as trusted technical advisors to our customers. • Collaborate with Sales, Product, and Engineering to define and scale the CSA motion across the full customer journey—from discovery through adoption and renewal. • Create structured onboarding, training, and development plans for CSAs to level up in technical storytelling, Postgres optimization, and customer success strategy. • Ensure CSAs consistently deliver successful outcomes, unblock adoption, and drive value for paid Team and Enterprise accounts. • Work directly with strategic customers when needed—especially during complex escalations, architectural deep dives, or critical onboarding milestones. • Lead and review technical discovery led by CSAs to uncover business and technical objectives, set appropriate expectations of the Supabase platform, and define the criteria for success. • Guide CSAs in designing and presenting platform demonstrations tailored to high-value customers, helping them clearly articulate the value of the Supabase platform and team. • Collaborate with Growth team members to size deals, provide anticipated usage estimates, and identify potential workloads supported by the Platform. • Support your team in defining and executing proof-of-value scopes that balance business outcomes with low-friction onboarding. • Ensure CSA-owned timelines, success criteria, and engagement tactics result in a high proof-to-conversion success rate. • Build reusable onboarding flows (email sequences, docs, templates, webinars) that accelerate time-to-value for new customers. • Help your team build detailed account plans focused on both short-term adoption and long-term expansion opportunities. • Provide ongoing technical coaching for CSAs conducting architecture reviews, schema design evaluations, and performance tuning for production workloads. • Partner cross-functionally to advocate for customer feedback, share emerging customer needs with Product & Eng, and communicate roadmap milestones back to customers. • Coach CSAs to act as internal and external champions of Supabase, building trust with customers through consistency, clarity, and deep product expertise. • Uphold a standard of excellence in customer engagement, ensuring Supabase becomes embedded in the way our customers build.

🎯 Requirements

• 6+ years of experience in Solutions Architecture, Technical Account Management, or Database Engineering. • 2+ years of people management or team leadership experience, ideally in a high-growth, technical startup environment. • Strong background with relational databases (PostgreSQL preferred), with a deep understanding of schema design, indexing, and query performance. • Hands-on experience building modern web applications using frameworks like React, Svelte, Vue, or Node.js. • Clear, confident technical communicator and storyteller. Must be able to distill complex technical topics into actionable outcomes for customers and team members alike. • Experience navigating stakeholder alignment, conflict resolution, and collaborative problem-solving across teams. • Familiarity with tools such as HubSpot, BigQuery, and internal BI dashboards.

🏖️ Benefits

• Fully Remote • ESOP • Tech Allowance • Health Benefits • Annual Off-Sites • Flexible Work • Professional Development