Security Operations Engineer

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Supabase

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2020

☁️ SaaS

🔌 API

🤖 Artificial Intelligence

💰 $80M Series B on 2022-05

SaaS • API • Artificial Intelligence

Supabase is an open source alternative to Firebase, providing a range of backend tools designed to help developers start and scale their applications effectively. It offers features such as a full Postgres database, authentication with Row Level Security, instant APIs, Edge Functions for custom code, real-time data synchronization, and storage for large files. Developers can integrate machine learning models, utilize RESTful APIs, and take advantage of platform-integrated best of breed products. Supabase is designed to be highly portable, extendable, and user-friendly, making it a powerful choice for startups and enterprises looking to innovate quickly and efficiently.

📋 Description

• Act as the first responder for security alerts from GuardDuty, dependency advisories, and other detection sources. Assess severity and escalate to the right lead across Platform, Product, Anti-Abuse, or Security. • Own customer security tickets in Front, including account recovery, MFA reset, GitHub-linked account loss, billing-based ownership verification, and org ownership disputes. • Participate in the on-call pager rotation alongside other Security Operations Engineers and use documented playbooks to make consistent decisions. • Maintain and improve runbooks, decision trees, Front macros, and escalation paths. Identify patterns in tickets and alerts to flag opportunities for automation or workflow improvements. • Triage internal IT requests (access provisioning, SSO/Okta issues, device questions, MDM enrollment) and help maintain access records, joiner-mover-leaver hygiene, and compliance audit trails. • Communicate clearly with customers, engineers, and internal stakeholders during sensitive or time-critical issues.

🎯 Requirements

• Have prior experience in technical support, IT helpdesk, junior SOC analysis, trust and safety, fraud operations, or a similar triage-heavy environment. • Have a foundational understanding of security concepts like MFA, JWTs, identity verification, account recovery, and access control. • Have a foundational understanding of IT systems like SSO, identity providers, Google Workspace, Okta, and MDM tools like Kandji, Jamf, or similar. • Are comfortable with a terminal, basic SQL, and reading simple scripts or macros (you do not need to be a developer). • Can summarize a messy ticket or noisy alert in two sentences that explain what matters and what should happen next. • Have strong customer-facing judgment and can stay calm, precise, and firm when handling sensitive access or account issues. • Enjoy turning ambiguous workflows into clear checklists, runbooks, macros, and repeatable systems. • Are comfortable working async across time zones and writing things down by default.

🏖️ Benefits

• Fully Remote • ESOP • Tech Allowance • Health Benefits • Annual Off-Sites • Flexible Work • Professional Development