Support Engineer - EMEA

Job not on LinkedIn

July 16

Apply Now

Receive Emails with Similar Jobs

Supabase

WebsiteLinkedInAll Job Openings

SaaS • API • Artificial Intelligence

Supabase is an open source alternative to Firebase, providing a range of backend tools designed to help developers start and scale their applications effectively. It offers features such as a full Postgres database, authentication with Row Level Security, instant APIs, Edge Functions for custom code, real-time data synchronization, and storage for large files. Developers can integrate machine learning models, utilize RESTful APIs, and take advantage of platform-integrated best of breed products. Supabase is designed to be highly portable, extendable, and user-friendly, making it a powerful choice for startups and enterprises looking to innovate quickly and efficiently.

51 - 200 employees

Founded 2020

☁️ SaaS

🔌 API

🤖 Artificial Intelligence

💰 $80M Series B on 2022-05

📋 Description

• Provide initial and timely responses to all support cases for a variety of topics, from billing or pre-sales requests to optimization or implementation questions. • Triage support cases including directing users to previous answers, code examples, documentation, or escalating to specific technical or business team members. • Monitor multiple feedback channels, e.g. Github Issues & Discussions. • Identify where internal tooling might be developed or obtained to improve support efficiency. • Reproduce issues, create test cases and improve test coverage, if you have experience with testing.

🎯 Requirements

• Experienced in customer support, with 3+ years of experience providing developer support to technical customers. • Proficient in SQL (ideally PostgreSQL). You feel comfortable with complex SQL queries. If you have a database administration experience, it’s a plus. • Excellent communication skills and fluency in English. • Skilled in using Linux/Unix operating systems and the command line. • Experienced working with GitHub Issues and Discussions. • Bonus points if you're familiar with popular JavaScript frameworks like React, Vue, and Svelte and have some experience with Node.js. • Having a degree in Computer Science is a plus too.

🏖️ Benefits

• 100% remote work from anywhere in the world. No location-based adjustment to your salary. • ESOP (equity ownership in the company) • Autonomous work. We work collaboratively on projects, but you set your own pace. • Health, Vision and Dental benefits. Supabase covers 100% of the cost for employees and 80% for dependents • Generous Tech Allowance for any office setup you need • Annual Education Allowance • Annually run off-sites.