Operations Manager – Financial Products

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Super.com

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eCommerce • Travel

Super. com is a platform offering significant savings on travel accommodations. By partnering directly with hotels and travel companies, Super. com is able to provide customers with up to 50% off their rates at over 500,000 hotels worldwide. It also offers users a means to manage trips through its app and a rewards system called Super Pay, which gives cashback and credits on bookings. Super. com aims to make travel more affordable and accessible, with a focus on providing exceptional customer service and easy booking processes.

201 - 500 employees

🛍️ eCommerce

💰 $25M Debt Financing on 2023-04

📋 Description

• The Operations Manager supports the day-to-day management of our fintech programs, including our digital wallet, deposit account, cash advance, and credit card products. • Build and maintain a working relationship with our sponsor bank to ensure our programs are compliant with regulations. • Perform daily/monthly monitoring of all programs. • Generate and review reports and review them with the sponsor bank on a weekly/monthly basis. • Oversee the marketing collateral review process with the bank. • Daily monitoring of money movement to ensure funds are settling properly with the networks. • Troubleshoot with our internal team and external bank/processor/3rd party vendors when issues arise. • Build and maintain a working relationship with our processor and 3rd party vendors to ensure our programs are operating as intended. • Oversee new product feature implementation launches. • Work closely with our payments, product, operations, customer service, analytics, and engineering teams to manage daily processes that drive operational excellence. • Work closely with the Compliance Officer and legal team to ensure our policies and procedures are inline with regulatory standards. • Partner with our fraud team to mitigate risk and losses.

🎯 Requirements

• 3-5 years of program management and/or operations experience in the financial services industry • Demonstrated ability to exercise sound judgment under pressure • Ability to assess problems and action on timely solutions • Demonstrated ability to communicate with all levels of company management and 3rd party vendors

🏖️ Benefits

• Remote-First Flexibility: Work from anywhere in the world and choose the hours that suit you best. • Time to Recharge: Enjoy unlimited PTO, company-wide recharge days, and annual team offsites. • Everyday Perks: Weekly UberEats credits and travel discounts on Super.com help you enjoy the little things. • Family-Friendly Benefits: We support growing families with generous parental leave and a flexible return-to-work plan. • Comprehensive Compensation: Competitive salary, equity options, and top-tier benefits starting on day one. • Investing in You: Access to wellness budgets, personal development funds, and team-level learning resources.