Customer Support Agent

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SuperDial

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B2B • SaaS • Artificial Intelligence

<SuperDial> is an AI-powered SaaS company that automates high-volume outbound healthcare phone calls for revenue cycle management (RCM) teams, provider groups, and DSOs. Its voice AI agents handle end-to-end payer and provider interactions—such as prior authorizations, eligibility and benefits verification, claim follow-ups, and provider data attestation—integrating with EHR/PMS systems and logging results into existing workflows. SuperDial is HIPAA- and SOC 2-compliant, offers human fallback when calls can’t be completed autonomously, and is positioned as a B2B platform that reduces manual work and AR days for healthcare organizations.

11 - 50 employees

Founded 2021

🤝 B2B

☁️ SaaS

🤖 Artificial Intelligence

📋 Description

• Make 50–100 outbound calls per day to healthcare organizations to verify provider or operational information • Follow a structured calling workflow to gather required data and ask targeted verification questions • Schedule follow-up calls, callbacks, or escalations as needed • Enter accurate, complete notes into our CRM and internal systems • Maintain high attention to detail and data accuracy across all interactions • Communicate professionally and clearly with external offices on behalf of SuperDial and our clients • Identify any issues or discrepancies and escalate appropriately • Meet daily and weekly productivity goals for call volume and accuracy

🎯 Requirements

• 1+ year of experience in a call center, healthcare operations, customer support, or similar role • Comfortable making high-volume outbound calls • Clear, polite, and professional communication skills on the phone • Highly organized, reliable, and detail-oriented • Ability to follow scripts and structured processes while engaging naturally • Fast learner who can pick up new systems quickly • Experience calling healthcare organizations or working in RCM, patient access, scheduling, or medical office support is a plus

🏖️ Benefits

• Opportunity to grow into team lead or QA roles as the team scales • Mission-driven culture focused on speed, truth-seeking, and operational excellence