Superduper.io
HR Tech • B2B • Recruitment
Superduper. io is a company that likely focuses on providing solutions or services related to contact management, recruitment, or career opportunities. The mention of 'Careers' indicates that they may have features or services that assist individuals in finding jobs or companies in managing their hiring processes.
CRM Manager
Job not on LinkedIn
2 days ago
Superduper.io
HR Tech • B2B • Recruitment
Superduper. io is a company that likely focuses on providing solutions or services related to contact management, recruitment, or career opportunities. The mention of 'Careers' indicates that they may have features or services that assist individuals in finding jobs or companies in managing their hiring processes.
📋 Description
• Plan and execute multi-channel CRM campaigns (email, SMS, push notifications, inbox messages, on-site content, promo pages). • Manage daily and weekly onboarding, retargeting, retention, reactivation, up-sell and cross-sell communications for both Sports Betting and Casino. • Deliver vertical-specific campaigns such as sports pre-match/in-play promos, event-driven offers, casino reloads, free spins, and personalised game/sports recommendations. • Coordinate with internal teams (VIP, Product, CS, Compliance) to ensure accurate and timely campaign delivery. • Build and maintain player segments for Sports, Casino, hybrid and multi-product users based on lifecycle stage, behaviour, and preferences. • Manage and optimise automated journeys for Sports and Casino users, including onboarding flows, churn prevention, early-lifecycle nudges, reactivation journeys, and VIP triggers. • Monitor and analyse CRM KPIs across Sports and Casino (OR, CTR, CVR, retention, ARPU, activity rate, revenue impact).
🎯 Requirements
• Minimum 3 years of hands-on CRM experience in the iGaming industry (mandatory). • Proven CRM experience in both verticals: Sports Betting and Casino (mandatory). • Experience with popular CRM platforms • Deep understanding of the player lifecycle, segmentation, and retention mechanics across both Sports and Casino. • Analytical mindset with the ability to interpret data from different product verticals. • Ability to manage multiple campaigns in a fast-paced, multi-brand, multi-vertical environment. • Highly organised, detail-oriented, and proactive. • Motivated to take more responsibility and grow within CRM and lifecycle marketing.
🏖️ Benefits
• Professional development opportunities • Flexible work arrangements
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