Customer Care Specialist

Job not on LinkedIn

🕒 July 28

🇺🇦 Ukraine – Remote

⏰ Full Time

🟢 Junior

💝 Customer Support

👻 Ghost score 15%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Superhuman

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

☁️ SaaS

⚡ Productivity

🤖 Artificial Intelligence

SaaS • Productivity • Artificial Intelligence

Superhuman is a productivity software company that offers a suite of tools — Mail, Docs, Go (an AI assistant), Calendars, and Databases — designed to make email and work across apps faster and more efficient. Its flagship product, Superhuman Mail, promotes faster inbox management, timely follow-ups, and saves users time; the platform integrates AI features (including writing assistance via Grammarly and AI agents like Go) and connects to many third-party apps (Gmail, Drive, Jira, Claude, ChatGPT, Cursor). Superhuman targets teams and enterprises with collaborative documents, knowledge management, workflows, and proactive AI that schedules meetings and helps across apps. The company markets to teams (marketing, IT, education, enterprises) and emphasizes AI-native collaboration, integrations, and productivity gains.

📋 Description

• Become Superhuman's most knowledgeable product expert. • Excite, educate, and encourage customers to make them brilliant at email. • Communicate with customers via emails and tickets to solve their problems and improve their lives. • Be the voice of our customers, and evangelize internally for what they need. • Influence our product and growth strategy to further delight our customers. • Continually iterate and improve the efficacy and efficiency of the team and the entire customer experience. • Go above and beyond by creating bespoke moments of delight.

🎯 Requirements

• 1+ year of experience in customer-facing roles, with a technical software product. • You can distill complexity into clear, concise messaging. You’re effective and are excellent at working in a remote-first environment. • You move on from difficult situations stronger and happier, and bring care and intention to how your words and actions make others feel. • You love to troubleshoot and get to the root of technical challenges. • You develop problem-solving and communication strategies with a deep understanding of human behavior, and you enjoy creating delight and moments of pleasant surprise. • You accept full accountability and take the initiative to find solutions that deliver better results. • You embrace opportunities, welcome feedback, and believe you and others can always grow. • You believe AI will revolutionize how we work and the experiences we create for our customers. Driven by passion and curiosity, you leverage AI to increase your own productivity and the impact of your team. • You have a demonstrated ability to work independently with minimal guidance, proactively manage tasks and priorities across multiple projects, analyze and execute work efficiently, collaborate effectively with cross-functional teams, and thrive in fast-paced, results-driven environments.

🏖️ Benefits

• Professional growth: We believe that autonomy and trust are key to empowering our team members to do their best, most innovative work in a way that aligns with their interests, talents, and well-being. • A connected team: Superhuman builds a product that helps people connect, and we apply this mindset to our own team. Our remote-first hybrid model enables a highly collaborative culture. We work to foster belonging among team members in a variety of ways. This includes our team member resource groups, Superhuman Circles, which promote connection among those with shared identities including BIPOC and LGBTQIA+ team members, women, and parents. We also celebrate our colleagues and accomplishments with global, local, and team-specific programs. • Comprehensive benefits: Superhuman offers all team members competitive pay along with a benefits package encompassing health care and ample and defined time off. We also offer support to set up a home office, wellness, and pet care stipends, learning and development opportunities, and more. • Increased bonus: We generally offer a 50% bonus to customer care agents available to work for at least 3 hours between 9 p.m. and 9 a.m. EET and a 100% bonus to agents available to work between 9 p.m. and 6 a.m. EET.