Customer Care Specialist

🔥 24 minutes ago

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Superhuman

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

☁️ SaaS

⚡ Productivity

🤖 Artificial Intelligence

SaaS • Productivity • Artificial Intelligence

Superhuman is a productivity software company that offers a suite of tools — Mail, Docs, Go (an AI assistant), Calendars, and Databases — designed to make email and work across apps faster and more efficient. Its flagship product, Superhuman Mail, promotes faster inbox management, timely follow-ups, and saves users time; the platform integrates AI features (including writing assistance via Grammarly and AI agents like Go) and connects to many third-party apps (Gmail, Drive, Jira, Claude, ChatGPT, Cursor). Superhuman targets teams and enterprises with collaborative documents, knowledge management, workflows, and proactive AI that schedules meetings and helps across apps. The company markets to teams (marketing, IT, education, enterprises) and emphasizes AI-native collaboration, integrations, and productivity gains.

📋 Description

• Provide timely, empathetic, and personalized assistance, ensuring that our customers' needs remain at the forefront of every interaction. • Handle non-technical inquiries about accounts, subscriptions, and product offerings via email (help desk). • Deliver positive customer assistance experiences that enhance customer satisfaction and loyalty. • Collaborate on various tasks, both independently and with other teams, to improve operational efficiency and bring your ideas to life.

🎯 Requirements

• 1+ years of experience assisting others. • A passion for providing outstanding customer service, not just by resolving issues but also by proactively preventing them. • Advanced proficiency in written and spoken English. • Strong critical thinking and problem-solving abilities. • A clear and empathetic communicator who values patience. • Exceptional reading comprehension and attention to detail. • Quick learner with the strong ability to navigate multiple information sources to independently research and resolve complex issues; experience using AI tools (e.g., ChatGPT, Claude) to support learning and problem-solving is a plus. • Prior experience working with various software (macOS, Browser, Slack, etc.). Experience with any ticketing systems is a plus, but not required. • Openness to adopting new tools and technologies. • Has a demonstrated ability to work independently with minimal guidance, proactively manages tasks and priorities across multiple projects, analyzes and executes work efficiently, collaborates effectively with cross-functional teams, and thrives in fast-paced, results-driven environments.

🏖️ Benefits

• Health care • Ample and defined time off • Support to set up a home office • Wellness and pet care stipends • Learning and development opportunities