Director of Deal Desk

🕒 May 12

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Superside

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2015

🤝 B2B

☁️ SaaS

📱 Media

B2B • SaaS • Media

Superside is a creative services company that helps businesses enhance their in-house teams with AI-powered creative services. They offer a wide variety of creative work through a flexible subscription model, delivering projects quickly and affordably. Superside serves over 500 global enterprise brands, providing high-quality creative services that include design, video production, branding, and more. The company utilizes a blend of AI technology and top creative talent to ensure fast turnaround times and cost efficiency, catering to the needs of fast-moving brands.

📋 Description

• Own end-to-end pricing and scoping support for the largest enterprise deals, ensuring commercial accuracy and alignment with Superside's service offerings and delivery capacity. • Review and validate your team's scopes, pricing structures, and deal configurations across the opportunity pipeline. • Partner closely with Account Executives and the broader Solutions team to translate discovery findings and customer requirements into commercially viable proposals. • Partner with internal subject matter experts to strengthen scoping and solution quality on complex, high-stakes deals. • Champion the use of AI tools to accelerate Deal Desk operations — from automating scope generation and pricing lookups to surfacing insights from historical deal data; in close collaboration with the Head of Solutions Operations and Enablement. • Identify where AI can reduce manual effort and increase speed and accuracy across the pricing & scoping workflow, and lead the implementation of the improvements. • Stay current on AI developments relevant to commercial operations, sales enablement, and proposal automation. • Model AI-forward ways of working for the Deal Desk team and the broader Solutions function. • Manage and develop a team of Deal Desk Associates, setting clear priorities, quality standards, and turnaround expectations. • Act as the escalation point for the team on complex, ambiguous, or high-stakes deals requiring senior judgment. • Drive continuous improvement across Deal Desk workflows, tooling, and documentation — building a function that scales with deal volume without sacrificing quality. • Define and track team performance metrics, including deal velocity, pricing accuracy, and SLA adherence. • Own Deal Desk reporting — including pricing patterns, deal velocity, win/loss trends, and scope accuracy — and surface insights to the Head of Solutions. • Maintain and enforce pricing governance frameworks, ensuring deals are structured within approved parameters and exceptions are handled with appropriate visibility. • Build and maintain playbooks, pricing guides, and reference documentation that empower the team and sales partners.

🎯 Requirements

• Significant experience in Deal Desk, sales operations/strategy, or a pricing/scoping role within a creative, marketing, or professional services environment. • Proven track record managing or leading a team, with the ability to develop talent and maintain high-quality output in a fast-paced environment. • Strong commercial acumen — able to structure deals that are both competitive for customers and margin-sound for the business. • Analytical and data-driven, with the ability to track performance, identify patterns, and make evidence-based recommendations. • Genuine curiosity about and fluency with AI tools — particularly as they apply to commercial operations, proposal generation, and workflow automation. • Highly organized, with the ability to manage multiple concurrent deals and priorities without losing accuracy or responsiveness. • Strong communication skills — clear, concise, and credible with both internal stakeholders and, when needed, customers.