Senior Account Manager

🕒 April 13

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Superside

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2015

🤝 B2B

☁️ SaaS

📱 Media

B2B • SaaS • Media

Superside is a creative services company that helps businesses enhance their in-house teams with AI-powered creative services. They offer a wide variety of creative work through a flexible subscription model, delivering projects quickly and affordably. Superside serves over 500 global enterprise brands, providing high-quality creative services that include design, video production, branding, and more. The company utilizes a blend of AI technology and top creative talent to ensure fast turnaround times and cost efficiency, catering to the needs of fast-moving brands.

📋 Description

• Own the end-to-end relationship for a portfolio of clients, ensuring retention and strong stakeholder trust. • Manage renewals and support moderate growth opportunities within defined commercial frameworks. • Guide Project Managers to ensure smooth delivery and consistent quality across engagements. • Monitor account health, revenue performance, and provide forecasting inputs to senior leadership. • Identify and resolve risks early, acting as the main point of escalation for your accounts. • Translate customer goals into clear, structured creative programs. • Use performance data and insights to support QBRs and renewal conversations. • Maintain a strong understanding of Superside’s services to identify value-driving opportunities. • Partner with cross-functional teams to ensure alignment on delivery and account strategy.

🎯 Requirements

• 5+ years of experience in account management or client services within creative, digital, or professional services environments. • Experience managing and retaining client accounts with ownership of renewals. • Ability to lead commercial conversations within defined pricing and deal structures. • Strong stakeholder management skills, with experience working with senior clients. • Ability to balance strategic thinking with day-to-day execution. • Experience working with cross-functional teams such as Project Managers and Producers. • Comfort using data to inform account decisions and forecasting. • Strong communication skills in English, with the ability to connect delivery to business outcomes.

🏖️ Benefits

• Diversity, Equity and Inclusion: We’re an equal-opportunity company. All applicants will be considered regardless of ethnicity, appearance, religion, gender identity, sexual orientation, national origin, veteran or disability status.