Superside
B2B • SaaS • Media
Superside is a creative services company that helps businesses enhance their in-house teams with AI-powered creative services. They offer a wide variety of creative work through a flexible subscription model, delivering projects quickly and affordably. Superside serves over 500 global enterprise brands, providing high-quality creative services that include design, video production, branding, and more. The company utilizes a blend of AI technology and top creative talent to ensure fast turnaround times and cost efficiency, catering to the needs of fast-moving brands.
Technical Copywriter
Job not on LinkedIn
July 17
Superside
B2B • SaaS • Media
Superside is a creative services company that helps businesses enhance their in-house teams with AI-powered creative services. They offer a wide variety of creative work through a flexible subscription model, delivering projects quickly and affordably. Superside serves over 500 global enterprise brands, providing high-quality creative services that include design, video production, branding, and more. The company utilizes a blend of AI technology and top creative talent to ensure fast turnaround times and cost efficiency, catering to the needs of fast-moving brands.
📋 Description
• We’re looking for a Technical Writer to join our growing Enablement team at Superside. • You’ll play a key role in helping users navigate our platform with clarity and confidence—owning the strategy, structure, and content of our Help Center. • This isn’t a typical copywriting role. • You’ll combine systems thinking with clear, concise communication to create a self-serve knowledge experience that scales with our product and complements our AI-powered support flows. • You’ll collaborate with Product, Marketing, and Customer Experience teams to translate complex workflows into content that empowers users and drives success.
🎯 Requirements
• 3+ years experience in technical writing, content strategy, or UX writing within a SaaS or B2B environment. • A strong ability to organize information in a way that's logical and scalable. • Excellent writing and editing skills, especially for simplifying complex concepts. • Comfortable working cross-functionally with technical and non-technical teams. • Familiarity with tools like Notion, Zendesk, Intercom, or similar knowledge base platforms. • Curiosity about AI and experience using tools like ChatGPT to enhance content quality or speed.
🏖️ Benefits
• Diversity, Equity and Inclusion • Equal opportunity company
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