Claims Associate

🕒 June 3

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SupplyHouse.com

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2004

🛍️ eCommerce

🛒 Retail

👥 B2C

eCommerce • Retail • B2C

SupplyHouse. com is an online retailer specializing in providing a wide range of plumbing, heating, HVAC, and electrical supplies. The company offers various products, including PEX supplies, fittings, valves, tools, and resources for both professional and amateur DIYers. With a focus on offering a comprehensive selection of parts and materials, SupplyHouse. com supports its customers with fast shipping, easy returns, and customer-centric services. The company is committed to serving trade professionals as well as general consumers by providing access to a vast inventory and competitive pricing.

📋 Description

• Investigate, submit, and manage claims for lost, damaged, defective, or otherwise eligible products in accordance with SupplyHouse, carrier, and vendor policies • Monitor open claims and ensure timely follow-up, resolution, and submission of all required documentation within applicable deadlines • Update corresponding claim documents and tracking tools to reflect current status, actions taken, and next steps • Communicate with external partners and internal teams to obtain required information, resolve claim issues, and support timely processing • Follow up on reimbursements and recoveries to ensure funds are received, tracked, and allocated correctly • Prepare and maintain reporting on claim activity, outcomes, and trends to support visibility and decision-making • Adapt to evolving partner policies, procedures, and claim requirements while supporting continuous process improvement • Identify and implement opportunities for greater efficiency, improved workflows, and faster claim recovery • Partner proactively with cross-functional teams and external partners, including Category Management, Fulfillment Centers, Customer Service, carriers, and vendors to support effective claims resolution • Respond to co-worker and external partner inquiries in a professional, timely, and solution oriented manner

🎯 Requirements

• High School Diploma or equivalent • High-level proficiency of written and verbal communication in English • Proficient data entry skills • Ability to work independently and as a part of a team • Extremely organized, strong follow-through and attention to detail • Excellent verbal and written communication skills

🏖️ Benefits

• Comprehensive and affordable medical, dental, vision, and life insurance options • Paid time off and holidays • Mental health support and wellbeing program • Company-provided equipment and one-time $250 USD work from home stipend • $750 USD annual professional development budget • Company rewards and recognition program • And more!