Director, Enterprise AI Adoption

🕒 May 15

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Logo of SupplyHouse.com

SupplyHouse.com

501 - 1000 employees

Founded 2004

🛍️ eCommerce

🛒 Retail

👥 B2C

eCommerce • Retail • B2C

SupplyHouse. com is an online retailer specializing in providing a wide range of plumbing, heating, HVAC, and electrical supplies. The company offers various products, including PEX supplies, fittings, valves, tools, and resources for both professional and amateur DIYers. With a focus on offering a comprehensive selection of parts and materials, SupplyHouse. com supports its customers with fast shipping, easy returns, and customer-centric services. The company is committed to serving trade professionals as well as general consumers by providing access to a vast inventory and competitive pricing.

📋 Description

• Develop and own the enterprise AI adoption strategy aligned with SupplyHouse's business objectives and long-term growth plans • Identify high-impact AI use cases across procurement, operations, sales, customer service, and finance, and prioritize based on ROI and feasibility • Serve as the primary internal authority on enterprise AI tools, platforms, and best practices including large language models, agentic workflows, and AI-powered analytics • Monitor the AI technology landscape and advise executive leadership on emerging opportunities and risks • Design and execute enterprise-wide change management programs grounded in proven methodologies to drive sustained, high-quality AI adoption across all levels and functions • Act as a culture carrier for AI transformation championing a mindset of curiosity, continuous learning, and responsible experimentation throughout the organization • Build internal champions, AI ambassadors, and center-of-excellence structures to scale AI literacy and usage across every business unit • Develop training curriculum, playbooks, and role-based enablement programs to upskill employees on AI tools and workflows at every level, from frontline staff to senior leadership • Create psychological safety around AI adoption by proactively addressing employee concerns about job displacement, skill gaps, and the pace of change positioning AI as a tool that augments human capability rather than replaces it • Partner closely with the Human Resources team to embed AI competency into hiring profiles, onboarding programs, performance frameworks, and career development pathways • Lead executive communications, all-hands presentations, and town halls related to AI strategy, adoption milestones, and organizational impact • Identify and mitigate human-side risks of AI adoption including change fatigue, resistance patterns, and inequitable access to enablement resources across teams • Partner with department heads across IT, Operations, Human Resources, Legal, and Finance to embed AI into core business processes • Collaborate with the IT and Data Engineering teams to ensure secure, compliant, and scalable AI infrastructure • Manage relationships with external AI vendors, consultants, and technology partners • Coordinate with Legal and Compliance teams to establish responsible AI governance policies, data privacy standards, and risk frameworks • Define KPIs and success metrics for AI adoption initiatives and report progress to the C-suite and Board as needed • Establish feedback loops and continuous improvement processes to optimize AI tool performance and user experience • Build business cases and ROI models to justify AI investments and scale successful pilots enterprise-wide • Build, lead, and mentor a high-performing team of AI program managers, analysts, and change agents • Foster a culture of experimentation, curiosity, and responsible innovation within the team and across the organization

🎯 Requirements

• Bachelor's degree in a related field • 10+ years of progressive experience in technology strategy, digital transformation, or enterprise software adoption • 5+ years in a leadership or director-level role with demonstrated experience managing cross-functional programs • Hands-on experience with enterprise AI/ML tools • Proven track record of designing and executing large-scale change management programs in complex organizations • Exceptional executive communication and presentation skills; ability to translate technical concepts for non-technical stakeholders • Strong analytical mindset with experience building business cases and measuring technology ROI.

🏖️ Benefits

• Comprehensive and affordable medical, dental, vision, and voluntary life insurance options • 401(k) with up to 4% company match • Paid vacation, sick time, and holidays • Company-paid basic life insurance and long-term disability • Discounted auto, home, and pet insurance programs • Flexible Spending Account (FSA) • Confidential mental health, financial planning, and legal support through our Employee Assistance Program (EAP) • Company-provided equipment and one-time $250 work from home stipend • $750 annual professional development budget • $25 monthly Grubhub credit • Company rewards and recognition program • And more!

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