Head of FP&A

🕒 September 18

🇮🇳 India – Remote

⏰ Full Time

🔴 Lead

💸 Financial Planning and Analysis (FP&A)

👻 Ghost score 12%

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SupportNinja

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2015

🤝 B2B

🤖 Artificial Intelligence

🏢 Enterprise

💰 $500k Seed Round - SupportNinja on 2015-04

B2B • Artificial Intelligence • Enterprise

SupportNinja is an AI-enabled outsourcing and customer experience (CX) provider that offers scalable, tech-powered outsourcing services for fast-growing companies. They combine human agents with AI-powered workflows (branded NinjaAI) to deliver customer support, technical support, customer onboarding, conversion, renewals, content moderation, data operations, and finance & accounting services. SupportNinja emphasizes privacy-first design and compliance (SOC 2 Type 2, PCI-DSS, HIPAA, GDPR), offers a Management-as-a-Service (MaaS) launch process, and positions itself as a partner to enterprise and growth-stage businesses seeking to extend capacity and improve outcomes across the customer journey.

📋 Description

• Build, structure, and scale the global FP&A function from the ground up • Manage and mentor 3 to 4 direct reports • Lead Financial Business Partnership, Revenue FP&A, and Corporate FP&A pillars • Oversee sophisticated forecasting models and enterprise-level financial strategies • Advise the Executive Team with data-driven insights and scenario modeling • Direct annual budgeting and rolling forecast processes • Architect and champion advanced BI tools and financial systems • Lead Finance involvement in acquisitions, including financial due diligence and post-deal integration • Establish KPIs and operational metrics across business units • Drive variance analysis to optimize profitability • Oversee board-level financial presentations and executive reporting packages • Report directly to the VP of Finance

🎯 Requirements

• Minimum of fifteen (15) years of progressive experience in accounting and finance • At least ten (10) years in a significant senior leadership capacity within a complex, global environment • 3–5 years of experience at the Senior Director level • Demonstrated strength in building, structuring, or reorganizing high-performing finance teams • Bachelor’s degree in Finance, Economics, or a related field, or equivalent combination of education and experience • Proven expertise in financial modeling, three-statement analysis, strategic valuation, budgeting, forecasting, and data-driven decision-making within complex global structures • Proficiency with financial systems and ERP platforms, including Sage or comparable systems • High proficiency within the Google Workspace technology ecosystem • Ability to collaborate with IT developers and technical teams to design and implement scalable financial systems and automated analytical solutions • Excellent communication and interpersonal skills • Ability to influence senior leadership, engage stakeholders, and foster team performance and accountability • Must be available during US EST business hours, 8:00 AM–5:00 PM EST, with some flexibility • Master’s degree (MBA) or advanced financial certification such as CFA strongly preferred

🏖️ Benefits

• Company-provided equipment • Remote work setup in India • Flexible schedule around US EST business hours • Equal Employment Opportunity employer

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