Customer Service Representative – Payment Support

🕒 August 25

🇵🇭 Philippines – Remote

⏰ Full Time

🟢 Junior

🟡 Mid-level

💝 Customer Support

🚫👨‍🎓 No degree required

👻 Ghost score 28%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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SupportNinja

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2015

🤝 B2B

☁️ SaaS

💰 Private Equity Round on 2021-02

B2B • SaaS

SupportNinja is a company that provides customizable and agile outsourcing solutions to help businesses scale and achieve key business outcomes. They specialize in areas like customer experience, customer support, technical support, content moderation, data processing, and finance & accounting. Utilizing AI-enabled solutions, SupportNinja aids over 200 companies in optimizing operations and achieving growth without the burden of extensive headcount increases. Their services focus on flexibility and responsiveness, ensuring tailored solutions that fit the unique needs of each client.

📋 Description

• Build, update, and maintain the payments-specific supplier database • Conduct supplier outreach by email and phone to collect and verify information • Identify and flag inconsistencies, missing data, or potential issues proactively • Communicate with internal teams to resolve questions and ensure accuracy • Respond to customer inquiries via phone, email, or chat • Provide accurate information about products and services • Resolve customer issues efficiently • Follow up with customers to confirm issue resolution • Accurately document customer interactions in the organization’s CRM • Adhere to company policies and procedures • Meet or exceed performance targets for related KPIs • Participate in training programs and continuous learning modules • Collaborate with other departments as needed • Maintain a positive, empathetic, and professional attitude • Perform other duties as assigned

🎯 Requirements

• Minimum of 2 years of previous customer service experience, preferably in a call center environment • Financial related experience such as billing, invoicing or processing payments • Exceptional attention to detail and accuracy • Strong critical thinking skills and ability to ask clear, thoughtful questions • Highly organized, dependable, and consistent with follow-through • Comfortable working with systems, repetitive workflows, and outreach (including phone calls) • Able to work independently while knowing when to escalate issues • Experience in operations support, data entry, or administrative roles is a plus (not required) • Strong communication skills, both verbal and written • Knowledge and experience with a CRM is a plus • Proficient in using computers and various software applications • Strong problem-solving skills • Strong attention to detail • Must work 9PM–6AM PHT, Monday–Friday

🏖️ Benefits

• Competitive compensation • Government-mandated benefits • Retirement Savings Program with Company Matching • Life Insurance • HMO on day 1 • Paid time off • Birthday leave • Beautiful facility & Free Meals for onsite positions • Opportunities for skills training and personal and professional development • Employee Referral Program • BYOD (Bring your own device)