
1001 - 5000 employees
Founded 2015
🤝 B2B
☁️ SaaS
💰 Private Equity Round on 2021-02
B2B • SaaS
SupportNinja is a company that provides customizable and agile outsourcing solutions to help businesses scale and achieve key business outcomes. They specialize in areas like customer experience, customer support, technical support, content moderation, data processing, and finance & accounting. Utilizing AI-enabled solutions, SupportNinja aids over 200 companies in optimizing operations and achieving growth without the burden of extensive headcount increases. Their services focus on flexibility and responsiveness, ensuring tailored solutions that fit the unique needs of each client.
🕒 September 18
Where this job comes from
Posted on SupportNinja's careers page, not through a job board
First seen by Remote Rocketship September 18
Still open on SupportNinja's site. Checked 4 hours ago.

1001 - 5000 employees
Founded 2015
🤝 B2B
☁️ SaaS
💰 Private Equity Round on 2021-02
B2B • SaaS
SupportNinja is a company that provides customizable and agile outsourcing solutions to help businesses scale and achieve key business outcomes. They specialize in areas like customer experience, customer support, technical support, content moderation, data processing, and finance & accounting. Utilizing AI-enabled solutions, SupportNinja aids over 200 companies in optimizing operations and achieving growth without the burden of extensive headcount increases. Their services focus on flexibility and responsiveness, ensuring tailored solutions that fit the unique needs of each client.
• Build, structure, and scale the global FP&A function from the ground up • Manage and mentor 3 to 4 direct reports • Lead Financial Business Partnership, Revenue FP&A, and Corporate FP&A pillars • Oversee sophisticated forecasting models and enterprise-level financial strategies • Advise the Executive Team with data-driven insights and scenario modeling • Direct annual budgeting and rolling forecast processes • Architect and champion advanced BI tools and financial systems • Lead Finance involvement in acquisitions, including financial due diligence and post-deal integration • Establish KPIs and operational metrics across business units • Drive variance analysis to optimize profitability • Oversee board-level financial presentations and executive reporting packages • Report directly to the VP of Finance
• Minimum of fifteen (15) years of progressive experience in accounting and finance • At least ten (10) years in a significant senior leadership capacity within a complex, global environment • 3–5 years of experience at the Senior Director level • Demonstrated strength in building, structuring, or reorganizing high-performing finance teams • Bachelor’s degree in Finance, Economics, or a related field, or equivalent combination of education and experience • Proven expertise in financial modeling, three-statement analysis, strategic valuation, budgeting, forecasting, and data-driven decision-making within complex global structures • Proficiency with financial systems and ERP platforms, including Sage or comparable systems • High proficiency within the Google Workspace technology ecosystem • Ability to collaborate with IT developers and technical teams to design and implement scalable financial systems and automated analytical solutions • Excellent communication and interpersonal skills • Ability to influence senior leadership, engage stakeholders, and foster team performance and accountability • Must be available during US EST business hours, 8:00 AM–5:00 PM EST, with some flexibility • Master’s degree (MBA) or advanced financial certification such as CFA strongly preferred
• Company-provided equipment • Remote work setup in India • Flexible schedule around US EST business hours • Equal Employment Opportunity employer
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