Head of Operations

3 days ago

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Support Revolution

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Enterprise • SaaS • Fintech

Support Revolution is a company that specializes in providing third-party support services for Oracle and SAP products. They offer cost-effective maintenance and support solutions aimed at reducing support costs significantly—potentially by up to 90%—while ensuring personalized service and operational continuity for businesses relying on legacy software systems such as PeopleSoft, Exadata, and SAP. Their services include proactive support, data migration, and managed services, empowering clients to optimize their IT expenditures and enhance productivity.

51 - 200 employees

Founded 2012

🏢 Enterprise

☁️ SaaS

💳 Fintech

📋 Description

• Lead and optimise global operations across multiple regions including the UK, the US and India, ensuring compliance and efficiency • Develop and execute operational strategy aligned with our growth plans • Provide day-to-day oversight, support, and development for the HR, Talent Acquisition, Office, and Finance teams • Own operational reporting, KPIs, dashboards, and process documentation • Partner with the COO to drive culture, engagement, onboarding, benefits, and employee experience initiatives • Oversee budgets, cost control, and cross-department financial discipline in partnership with Finance • Drive continuous improvement and scalability across all operational workflows • Act as a key liaison between departments and senior leadership, ensuring communication and alignment • Support strategic projects, including internal expansion, compliance initiatives, and operational transformation • Act as a trusted advisor to the COO on organisational structure, performance, risk, and governance.

🎯 Requirements

• 10+ years proven experience in an Operations leadership role ideally in a global, or multi-departmental environment • Strong knowledge of UK employment law, compliance and organisational processes (India/US familiarity is an advantage) • Confidence leading teams across multiple time zones and functional areas • Ability to balance big picture thinking with hands-on delivery • Strong analytical, problem-solving, and decision-making skills • A proactive, results-driven mindset with exceptional attention to detail.

🏖️ Benefits

• Competitive Salary: We value your hard work with a salary of up to £90,000 per annum • Generous Annual Leave: Take plenty of time to recharge with 25 days holiday, plus extra days as you grow with us • Annual Leave Purchase Scheme: Need more time to relax? Purchase up to 5 additional days leave per annum • Birthday Leave: Celebrate YOU by taking your birthday off • Length of Service Rewards: Enjoy rewards like bonuses, extra leave, and paid sabbaticals for your dedication • Company Pension Scheme: Secure your future with our Company pension scheme • Perkbox Perks: Treat yourself with discounts, cashback, and wellness benefits • Fully Remote Model: Enjoy the flexibility of working 100% remotely, from wherever you are in the UK - no office required! • Employee Wellbeing: We’ve got your back with EAP, eye tests, flu vouchers, and excellent sick pay if you’re ever unwell • Personal Development: We invest in you with tailored training and career growth • Employee Referral Scheme: Get rewarded for bringing great talent to our team.