Application Support Engineer

Job not on LinkedIn

🔥 12 hours ago

🌐 Mexico, Dominican Republic, +1 more countries – Remote

🇲🇽 Mexico – Remote 🇩🇴 Dominican Republic – Remote 🇵🇦 Panama – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

💻 Application Engineer

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Support Services Group

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Founded 1998

🏨 Hospitality

📦 Logistics

📣 Marketing

Hospitality • Logistics • Marketing

Support Services Group is a company that provides exceptional customer care and omni-channel solutions to brands globally since its founding in 1998. They specialize in personalized customer support services, including technical support, e-commerce, retail, membership services, and B2B/B2C sales. With a focus on language capabilities to cater to emerging markets, Support Services Group supports over 20 languages, enhancing customer experience and brand loyalty. The company operates in various regions, including North America, Latin America, Europe, and Asia Pacific, serving industries such as retail, automotive, healthcare, telecommunications, and more. They are recognized for their award-winning customer service and their ability to quickly adapt to market demands.

📋 Description

• Monitor and triage production issues and application-related incidents • Troubleshoot HTTP and browser-related issues using browser Developer Tools • Perform API testing and troubleshooting using Postman • Run basic SQL queries to validate and investigate application data • Analyze issues and identify potential causes or patterns • Review and interpret basic logs and error messages when troubleshooting • Document technical findings, troubleshooting steps, and resolutions clearly • Communicate technical issues and findings effectively with internal teams and stakeholders • Follow established troubleshooting and escalation processes • Collaborate with other technical teams when issues require additional investigation

🎯 Requirements

• English Level: Intermediate–Advanced (B2+) • Solid understanding of HTTP fundamentals and REST APIs • Basic knowledge of SQL and ability to run queries for data validation and troubleshooting • Hands-on experience using Postman for API testing • Experience troubleshooting web or application issues using browser Developer Tools • Strong written and verbal English communication skills • Strong analytical and problem-solving skills • Ability to clearly document technical findings and troubleshooting activities • Ability to work independently while collaborating effectively with technical teams • Familiarity with application and system logs • Basic understanding of JSON • Familiarity with authentication concepts such as tokens, API keys, or basic authentication • Previous experience in Application Support, Technical Support, Production Support, or a similar role • Familiarity with incident management and troubleshooting processes

🏖️ Benefits

• Full-time employment • Remote work within Mexico, Dominican Republic, and Panama