
5001 - 10000 employees
Founded 1998
🏨 Hospitality
📦 Logistics
📣 Marketing
Hospitality • Logistics • Marketing
Support Services Group is a company that provides exceptional customer care and omni-channel solutions to brands globally since its founding in 1998. They specialize in personalized customer support services, including technical support, e-commerce, retail, membership services, and B2B/B2C sales. With a focus on language capabilities to cater to emerging markets, Support Services Group supports over 20 languages, enhancing customer experience and brand loyalty. The company operates in various regions, including North America, Latin America, Europe, and Asia Pacific, serving industries such as retail, automotive, healthcare, telecommunications, and more. They are recognized for their award-winning customer service and their ability to quickly adapt to market demands.
🔥 0 minutes ago
🌐 Dominican Republic, Mexico, +1 more countries – Remote
⏰ Full Time
🟡 Mid-level
🟠 Senior
📀 Database Administrator
👻 Ghost score 10%
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5001 - 10000 employees
Founded 1998
🏨 Hospitality
📦 Logistics
📣 Marketing
Hospitality • Logistics • Marketing
Support Services Group is a company that provides exceptional customer care and omni-channel solutions to brands globally since its founding in 1998. They specialize in personalized customer support services, including technical support, e-commerce, retail, membership services, and B2B/B2C sales. With a focus on language capabilities to cater to emerging markets, Support Services Group supports over 20 languages, enhancing customer experience and brand loyalty. The company operates in various regions, including North America, Latin America, Europe, and Asia Pacific, serving industries such as retail, automotive, healthcare, telecommunications, and more. They are recognized for their award-winning customer service and their ability to quickly adapt to market demands.
• Design, implement, and maintain scalable database architectures • Monitor database performance, optimize queries, and troubleshoot issues • Manage backups, recovery, and disaster recovery processes • Collaborate with development teams to optimize database queries and structures • Ensure database security and compliance with organizational policies • Plan and execute database upgrades and migrations • Automate routine database tasks using scripts or tools • Provide support for database-related issues during development and production • Develop and manage ETL (Extract, Transform, Load) processes • Collaborate with software development teams to design database architectures for new features • Implement data transformation and migration pipelines between databases
• Bachelor’s degree in Computer Science, Software Engineering, or a related field • 5+ years of experience with relational and NoSQL databases (MariaDB, MySQL, Cassandra, SQL Server) • Proficiency in SQL, database design, and optimization • Knowledge of database migration techniques and tools • Experience with data modeling and normalization • Strong understanding of indexing, partitioning, and query optimization • Proficiency in writing complex SQL queries, stored procedures, and optimizing database performance • Strong knowledge of Linux and Windows environments • Intermediate–advanced spoken English level (B2+) • Resume submitted in English • Experience with database performance monitoring and profiling tools (good to have) • Familiarity with version control systems like Azure DevOps (good to have)
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