Administration & Operations Specialist, Fluent Dutch

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SupportYourApp

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

🤝 B2B

☁️ SaaS

📡 Telecommunications

💰 Venture Round on 2017-10

B2B • SaaS • Telecommunications

SupportYourApp is an outsourced customer service company originally founded in Kyiv, Ukraine, and now operating globally in over 7 locations. With a decade of expertise, it specializes in providing 24/7/365 third-party customer service in more than 60 languages to over 250 businesses worldwide. SupportYourApp is dedicated to enhancing customer satisfaction by delivering empathetic and professional support across various communication channels. Their services are integrated into a custom-built QCRM system and compliant with security standards such as PCI/DSS & ISO/IEC 27001:2013. The company partners with tech giants like Calm, MacPaw, and SplitIt, offering scalable support solutions that include customer service, tech support, and back-office outsourcing.

📋 Description

• Prepare, process, and maintain accurate sales invoices while supporting accounting-related administrative tasks • Follow up on accounts receivable and communicate with customers regarding invoices, payments, and contract-related matters • Verify customer orders and ensure all details are correctly processed and documented in internal systems • Update customers on the status of their files, orders, and ongoing administrative processes • Enter, update, and monitor sales contracts within the database while maintaining high data quality standards • Manage general administrative responsibilities including reception support, phone handling, and office management tasks • Support day-to-day operational activities and contribute to the successful execution of internal operational projects • Ensure smooth communication between internal departments and customers to improve service efficiency and customer satisfaction • Maintain organized documentation and administrative records while ensuring deadlines and follow-ups are completed on time

🎯 Requirements

• Excellent Dutch and English communication skills (at least C1 level for both spoken and written) • Excellent communication skills with a professional, friendly, and service-oriented approach across phone, email, and internal collaboration • Strong administrative and organizational skills with the ability to manage files accurately, independently, and in a highly structured manner • Attention to detail, analytical mindset with the ability to interpret data, identify patterns, and propose practical process improvements • Strong knowledge of Microsoft Office and confidence in learning and adapting to new systems and tools • Customer service mindset with the ability to follow up promptly, resolve issues efficiently, and maintain positive client relationships • Eagerness to learn, adaptability, and a proactive attitude toward supporting business operations and customer satisfaction • Personal computer (at least 8Gb of RAM) with a stable internet connection (minimum 50 Mbps–download and 40 Mbps–upload)

🏖️ Benefits

• Fixed schedule: Monday–Friday, 9am–5pm (UTC) • Opportunity to cooperate fully remotely • Inclusive international environment • Compensation in USD • Rewards for referring friends • Balance between project workload and personal time, but also – internal health policy • Responsive leadership interested in your development and long-lasting cooperation • Greenhouse conditions for self-development • A culture built on trust, with no time-tracking requirements