AI Solutions Specialist, Fluent English

🕒 May 13

🇺🇦 Ukraine – Remote

⏳ Contract/Temporary

🟡 Mid-level

🟠 Senior

🤖 Artificial Intelligence

👻 Ghost score 56%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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SupportYourApp

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

💼 Consulting

📦 Logistics

📣 Marketing

💰 Venture Round on 2017-10

Consulting • Logistics • Marketing

SupportYourApp is an outsourced customer service company originally founded in Kyiv, Ukraine, and now operating globally in over 7 locations. With a decade of expertise, it specializes in providing 24/7/365 third-party customer service in more than 60 languages to over 250 businesses worldwide. SupportYourApp is dedicated to enhancing customer satisfaction by delivering empathetic and professional support across various communication channels. Their services are integrated into a custom-built QCRM system and compliant with security standards such as PCI/DSS & ISO/IEC 27001:2013. The company partners with tech giants like Calm, MacPaw, and SplitIt, offering scalable support solutions that include customer service, tech support, and back-office outsourcing.

📋 Description

• Design end-to-end AI solutions based on client business and technical requirements • Define solution architecture, integrations, data flows, and implementation approach • Design and implement AI-powered solutions, including conversational AI, chatbots, agent assist, and automation • Work with LLMs, RAG, prompt engineering, AI agents, and knowledge retrieval systems • Lead technical discovery and solution design sessions with clients and internal teams • Conduct demos of proposed AI solutions and explain their functionality, capabilities, and business value • Troubleshoot technical issues and drive solutions through to resolution • Translate business and operational requirements into scalable technical solutions • Evaluate technologies and integrations and guide solutions from discovery through implementation • Collaborate with clients, internal teams, and technical stakeholders to ensure reliable, scalable solutions aligned with business goals

🎯 Requirements

• Fluency in English (C1+ / Advanced+) • Practical experience taking an AI support solution from implementation/configuration to actual use by customers or support teams • Experience implementing AI-powered chatbots and voicebots specifically for customer support or customer service operations • Hands-on experience with AI and automation platforms, such as Zendesk AI Agents, n8n, Voiceflow, Botpress, Cognigy, or similar tools • Understanding of LLMs, Generative AI, RAG, prompt engineering, and AI agents • Basic understanding of APIs, integrations, databases, and system architecture • Ability to translate business requirements into scalable technical solutions and communicate technical concepts to technical and non-technical stakeholders • Hands-on experience with helpdesk platforms such as Zendesk, Freshdesk, and Intercom, including automation and AI features • Experience with AI evaluation, monitoring, and guardrails • Experience working directly with clients during technical discovery and solution design • Experience leading implementation projects

🏖️ Benefits

• Providing services during business hours • Opportunity to cooperate fully remotely • Inclusive international environment • Compensation in USD • Rewards for referring friends • Balance between project workload and personal time • Internal health policy • Responsive leadership interested in your growth and long-lasting cooperation • Greenhouse conditions for self-development • Culture built on trust, with no time-tracking requirements • Specific benefits and conditions defined in the engagement agreement; independent contractors may not be eligible for all benefits