Customer Success Manager, French, English C1

🔥 2 minutes ago

🌐 Algeria, France, +3 more countries – Remote

🇩🇿 Algeria – Remote 🇫🇷 France – Remote 🇲🇦 Morocco – Remote 🇹🇳 Tunisia – Remote 🇪🇸 Spain – Remote

⏳ Contract/Temporary

🟡 Mid-level

🟠 Senior

🏆 Customer Success

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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SupportYourApp

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

💼 Consulting

📦 Logistics

📣 Marketing

💰 Venture Round on 2017-10

Consulting • Logistics • Marketing

SupportYourApp is an outsourced customer service company originally founded in Kyiv, Ukraine, and now operating globally in over 7 locations. With a decade of expertise, it specializes in providing 24/7/365 third-party customer service in more than 60 languages to over 250 businesses worldwide. SupportYourApp is dedicated to enhancing customer satisfaction by delivering empathetic and professional support across various communication channels. Their services are integrated into a custom-built QCRM system and compliant with security standards such as PCI/DSS & ISO/IEC 27001:2013. The company partners with tech giants like Calm, MacPaw, and SplitIt, offering scalable support solutions that include customer service, tech support, and back-office outsourcing.

📋 Description

• Manage and grow relationships with key client stakeholders at the company’s small clients • Organize and conduct Operational Reviews with clients on a monthly to quarterly basis • Identify opportunities for improvement to drive optimal use and adoption of the platform • Monitor client activity and operations, flag potential risks, and proactively address issues • Define high-level strategies and target models with clients to ensure long-term adoption and satisfaction • Analyze platform and client KPIs to support data-driven decision-making • Act as a functional and strategic advisor, providing guidance to help clients achieve their business objectives • Proactively resolve client issues and ensure timely follow-up • Work closely with Product teams to share market requirements and contribute to product evolution • Partner with the global Customer Success team to identify and share best practices and continuously improve the customer success organization • SupportYourApp delivers secure customer and technical support as an Intelligent Support-as-a-Service provider for technology companies and industry leaders

🎯 Requirements

• Excellent French and English skills (C1 for both spoken and written) • Experience in Customer Success, Client Relationship Management, or Consulting, ideally in a B2B SaaS environment • Strong customer relationship and communication skills with a customer-first mindset • Experience managing projects and conducting Quarterly Business Reviews (QBRs) • Strong analytical skills, including data analysis, reporting, and KPIs/metrics • Excellent problem-solving skills with a proactive, “get things done” attitude • Ability to work effectively in a fast-paced, international startup/scaleup environment • Strong organizational skills, attention to detail, resourcefulness, and adaptability • Comfortable joining customer video calls with camera enabled • Personal laptop or computer with at least 8GB of RAM • Stable internet connection with minimum 50 Mbps download and 40 Mbps upload • Additional language skills, especially Spanish or Italian, are a plus • Previous experience working with small-sized B2B SaaS customers is a plus • Experience with SaaS adoption, customer value realization, and driving product engagement is a plus • Experience advising customers on business processes and identifying opportunities for improvement is a plus • Experience working in an international, multicultural environment is a plus

🏖️ Benefits

• Fixed schedule: Monday-Friday, 9 AM — 6 PM (UTC) • Inclusive international environment • Compensation in USD • Good bonuses for referring friends • Paid intensive training and probation • Work-life balance • Responsive management interested in your growth and long-lasting cooperation • Greenhouse conditions for self-development • Home office • Personal laptop or computer requirement and stable internet connection for remote work • Potential benefits and conditions defined in the engagement agreement; eligibility may vary for independent contractors