Customer Support Agent, French C1, English C1 – Part-time

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SupportYourApp

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

🤝 B2B

☁️ SaaS

📡 Telecommunications

💰 Venture Round on 2017-10

B2B • SaaS • Telecommunications

SupportYourApp is an outsourced customer service company originally founded in Kyiv, Ukraine, and now operating globally in over 7 locations. With a decade of expertise, it specializes in providing 24/7/365 third-party customer service in more than 60 languages to over 250 businesses worldwide. SupportYourApp is dedicated to enhancing customer satisfaction by delivering empathetic and professional support across various communication channels. Their services are integrated into a custom-built QCRM system and compliant with security standards such as PCI/DSS & ISO/IEC 27001:2013. The company partners with tech giants like Calm, MacPaw, and SplitIt, offering scalable support solutions that include customer service, tech support, and back-office outsourcing.

📋 Description

• Provide customer support through chat, email and phone channels, assisting customers with their questions and requests; • Handle inbound customer inquiries during evening/night shifts and provide timely, helpful solutions; • Assist customers with charger-related issues, including basic troubleshooting of hardware and software problems; • Support customers with refund requests and guide them through the necessary steps; • Document customer interactions accurately and follow established support processes; • Escalate more complex issues when needed to ensure proper resolution;

🎯 Requirements

• Excellent English and French communication skills (C1 for both spoken and written); • Proven previous experience in Customer Support, with experience handling chats, emails and calls; • Availability to work night shifts in a part-time position, with 6-hour shifts; • Strong written and verbal communication skills; • Customer-focused mindset with a proactive and solution-oriented approach; • Ability to troubleshoot basic technical issues and guide customers through solutions; • Good attention to detail and ability to manage multiple customer requests; • Ability to work independently and adapt to a fast-paced support environment; • Personal computer (at least 8Gb of RAM) with a stable internet connection (minimum 50 Mbps–download and 40 Mbps–upload);

🏖️ Benefits

• Fixed schedule with two different options: • 24 hours per week: Thursday–Friday, 03:00–09:00 and Saturday–Sunday, 21:00–03:00 (CET); • 30 hours per week: Monday–Friday, 20:00–02:00 or Saturday–Wednesday, 02:00–08:00 (CET); • Opportunity to cooperate fully remotely; • Inclusive international environment; • Compensation in USD; • Rewards for referring friends; • Responsive leadership interested in your development and long-lasting cooperation; • Greenhouse conditions for self-development; • A culture built on trust, with no time-tracking requirements