Customer Support Consultant, E-commerce

🔥 1 hour ago

🌐 Morocco, Brazil, +4 more countries – Remote

🇲🇦 Morocco – Remote 🇧🇷 Brazil – Remote 🇵🇭 Philippines – Remote 🇿🇦 South Africa – Remote 🇳🇬 Nigeria – Remote 🇦🇷 Argentina – Remote

⏳ Contract/Temporary

🟢 Junior

💝 Customer Support

🚫👨‍🎓 No degree required

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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SupportYourApp

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

💼 Consulting

📦 Logistics

📣 Marketing

💰 Venture Round on 2017-10

Consulting • Logistics • Marketing

SupportYourApp is an outsourced customer service company originally founded in Kyiv, Ukraine, and now operating globally in over 7 locations. With a decade of expertise, it specializes in providing 24/7/365 third-party customer service in more than 60 languages to over 250 businesses worldwide. SupportYourApp is dedicated to enhancing customer satisfaction by delivering empathetic and professional support across various communication channels. Their services are integrated into a custom-built QCRM system and compliant with security standards such as PCI/DSS & ISO/IEC 27001:2013. The company partners with tech giants like Calm, MacPaw, and SplitIt, offering scalable support solutions that include customer service, tech support, and back-office outsourcing.

📋 Description

• Deliver outstanding customer support via email • Assist customers with questions related to shipping and return policies for damaged items • Resolve incomplete orders, change items as needed, and review or approve price adjustments • Respond to customer inquiries according to established service level agreements and precise procedures • Escalate complex or high-priority issues to the appropriate internal team • Collaborate with SupportYourApp, a global Intelligent Support-as-a-Service provider serving technology companies and industry leaders

🎯 Requirements

• Excellent English skills (C1 for both spoken and written) • At least 1 year of experience in a customer support role • Experience providing support in an e-commerce environment • Hands-on experience with Google Workspace (Docs, Sheets, Drive, Gmail) • Basic data entry, website QA, and operational support skills • Ability to communicate with customers in a friendly, brand-focused tone and empathetic manner • Strong ability to multitask and switch between tasks seamlessly • Ability to provide proper solutions in a timely manner, follow SOPs, and work independently • Customer-focused mindset and commitment to delivering a positive support experience • Commitment to high-quality customer service and meeting performance targets • Personal laptop or computer with at least 8GB of RAM • Stable internet connection with minimum 50 Mbps download and 40 Mbps upload

🏖️ Benefits

• Schedule: Sunday, and Wednesday to Saturday from 10AM to 6PM (CDT) • Opportunity to cooperate fully remotely • Inclusive international environment • Compensation in USD • Rewards for referring friends • Balance between project workload and personal time, but also – internal health policy • Responsive leadership interested in your growth and long-lasting cooperation • Greenhouse conditions for self-development • A culture built on trust, with no time-tracking requirements • Potential benefits and conditions vary depending on engagement terms; independent contractors may not be eligible for all employee benefits