Customer Support Consultant, English C1

🔥 0 minutes ago

🌐 Bosnia and Herzegovina, Serbia, +2 more countries – Remote

🇧🇦 Bosnia and Herzegovina – Remote 🇷🇸 Serbia – Remote 🇬🇪 Georgia – Remote 🇲🇰 North Macedonia – Remote

⏳ Contract/Temporary

🟢 Junior

💝 Customer Support

🚫👨‍🎓 No degree required

👻 Ghost score 16%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

SupportYourApp

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

💼 Consulting

📦 Logistics

📣 Marketing

💰 Venture Round on 2017-10

Consulting • Logistics • Marketing

SupportYourApp is an outsourced customer service company originally founded in Kyiv, Ukraine, and now operating globally in over 7 locations. With a decade of expertise, it specializes in providing 24/7/365 third-party customer service in more than 60 languages to over 250 businesses worldwide. SupportYourApp is dedicated to enhancing customer satisfaction by delivering empathetic and professional support across various communication channels. Their services are integrated into a custom-built QCRM system and compliant with security standards such as PCI/DSS & ISO/IEC 27001:2013. The company partners with tech giants like Calm, MacPaw, and SplitIt, offering scalable support solutions that include customer service, tech support, and back-office outsourcing.

📋 Description

• Deliver customer support via chat, calls, and social media • Assist customers with billing, how-to-use questions, technical issues, and bugs • Proactively flag and solve issues • Respond to customer inquiries according to established service level agreements and precise procedures • Explain platform features, policies, and expectations while providing context for quick solutions • Escalate complex or high-priority issues to the appropriate internal team • Conduct research when information is missing and proactively seek solutions • Collaborate with SupportYourApp, a global Intelligent Support-as-a-Service provider serving technology companies in 30+ countries and supporting clients in 60 languages

🎯 Requirements

• Excellent English skills (C1 for both spoken and written) • At least 1 year of experience in a customer support role • Customer-focused mindset with commitment to delivering a positive support experience • Strong problem-solving and adaptability skills • Ability to communicate clearly, professionally and empathetically with customers • Commitment to delivering high-quality customer service and meeting performance targets • Personal laptop or computer with at least 8GB of RAM • Stable internet connection with minimum 50 Mbps download and 40 Mbps upload • Experience using CRMs or ticketing systems and similar support platforms is a great plus

🏖️ Benefits

• Schedule: Sunday to Saturday, from 8AM to 4PM (EDT); or Sunday to Saturday, from 6AM to 2PM (EDT) • Short-term engagement around 4 months, with potential to stay long-term based on performance and staffing needs • Opportunity to cooperate fully remotely • Inclusive international environment • Compensation in USD • Rewards for referring friends • Balance between project workload and personal time • Internal health policy • Responsive leadership interested in your growth and long-lasting cooperation • Greenhouse conditions for self-development • Culture built on trust, with no time-tracking requirements • Benefits and conditions defined in the agreement; eligibility may vary for independent contractors