SupportYourApp
1001 - 5000 employees
💼 Consulting
📦 Logistics
📣 Marketing
💰 Venture Round on 2017-10
Consulting • Logistics • Marketing
SupportYourApp is an outsourced customer service company originally founded in Kyiv, Ukraine, and now operating globally in over 7 locations. With a decade of expertise, it specializes in providing 24/7/365 third-party customer service in more than 60 languages to over 250 businesses worldwide. SupportYourApp is dedicated to enhancing customer satisfaction by delivering empathetic and professional support across various communication channels. Their services are integrated into a custom-built QCRM system and compliant with security standards such as PCI/DSS & ISO/IEC 27001:2013. The company partners with tech giants like Calm, MacPaw, and SplitIt, offering scalable support solutions that include customer service, tech support, and back-office outsourcing.
Customer Support Consultant, Fluent English
🔥 8 minutes ago
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SupportYourApp
1001 - 5000 employees
💼 Consulting
📦 Logistics
📣 Marketing
💰 Venture Round on 2017-10
Consulting • Logistics • Marketing
SupportYourApp is an outsourced customer service company originally founded in Kyiv, Ukraine, and now operating globally in over 7 locations. With a decade of expertise, it specializes in providing 24/7/365 third-party customer service in more than 60 languages to over 250 businesses worldwide. SupportYourApp is dedicated to enhancing customer satisfaction by delivering empathetic and professional support across various communication channels. Their services are integrated into a custom-built QCRM system and compliant with security standards such as PCI/DSS & ISO/IEC 27001:2013. The company partners with tech giants like Calm, MacPaw, and SplitIt, offering scalable support solutions that include customer service, tech support, and back-office outsourcing.
📋 Description
• Deliver outstanding customer support via chats and calls. • Assisting customers with questions related to billing, "how-to-use", technical issues and bugs. • Responding to customer inquiries in accordance with established service level agreements and follow precise procedures. • Explain platform features, policies, and expectations while providing key context to ensure quick solutions. • Escalate complex or high-priority issues to the appropriate internal team when needed. • Conduct research when information is missing and proactively look for solutions.
🎯 Requirements
• Excellent English skills (C1 level). • Experience in a customer support role. • Excellent problem-solving skills. • Experience with CRM systems. • The ability to communicate clearly, professionally and empathetically with customers. • A customer-focused mindset with a commitment to delivering a positive support experience. • Comfortable managing multiple priorities in a fast-paced environment. • Personal laptop or computer (at least 8Gb of RAM) and a stable internet connection (minimum 50 Mbps–download and 40 Mbps–upload).
🏖️ Benefits
• Fixed schedule: Monday to Friday, from 8 AM–4 PM, GMT+2. • Opportunity to cooperate fully remotely. • Inclusive international environment. • Compensation in USD. • Rewards for referring friends. • Balance between project workload and personal time, but also – internal health policy. • Responsive leadership interested in your growth and long-lasting cooperation. • Greenhouse conditions for self-development. • A culture built on trust, with no time-tracking requirements.
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