SupportYourApp
1001 - 5000 employees
🤝 B2B
☁️ SaaS
📡 Telecommunications
💰 Venture Round on 2017-10
B2B • SaaS • Telecommunications
SupportYourApp is an outsourced customer service company originally founded in Kyiv, Ukraine, and now operating globally in over 7 locations. With a decade of expertise, it specializes in providing 24/7/365 third-party customer service in more than 60 languages to over 250 businesses worldwide. SupportYourApp is dedicated to enhancing customer satisfaction by delivering empathetic and professional support across various communication channels. Their services are integrated into a custom-built QCRM system and compliant with security standards such as PCI/DSS & ISO/IEC 27001:2013. The company partners with tech giants like Calm, MacPaw, and SplitIt, offering scalable support solutions that include customer service, tech support, and back-office outsourcing.
Customer Support Consultant, Fluent English
🔥 0 minutes ago
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SupportYourApp
1001 - 5000 employees
🤝 B2B
☁️ SaaS
📡 Telecommunications
💰 Venture Round on 2017-10
B2B • SaaS • Telecommunications
SupportYourApp is an outsourced customer service company originally founded in Kyiv, Ukraine, and now operating globally in over 7 locations. With a decade of expertise, it specializes in providing 24/7/365 third-party customer service in more than 60 languages to over 250 businesses worldwide. SupportYourApp is dedicated to enhancing customer satisfaction by delivering empathetic and professional support across various communication channels. Their services are integrated into a custom-built QCRM system and compliant with security standards such as PCI/DSS & ISO/IEC 27001:2013. The company partners with tech giants like Calm, MacPaw, and SplitIt, offering scalable support solutions that include customer service, tech support, and back-office outsourcing.
📋 Description
• Deliver outstanding customer support via phone calls, chats, and emails • Diagnose and resolve technical and customer-related issues efficiently • Provide direct customer support via phone, email, and live chat channels • Manage the full lifecycle of escalated support tickets, from initial assessment through resolution and follow-up • Document issues, troubleshooting steps, and resolutions accurately in the ticketing system • Collaborate with internal teams to ensure timely escalation and resolution of complex issues
🎯 Requirements
• Excellent English communication skills (at least C1 level for both speaking and writing) • At least 1 year of experience in customer service • Demonstrated ability to learn new tools, technologies, and processes quickly • Strong technical aptitude and comfort working with modern digital tools and platforms • Proven capability to manage multiple projects simultaneously while meeting deadlines • Excellent organizational and time-management skills • Strong analytical thinking and research skills • Positive, proactive and responsible attitude • Personal computer (at least 8Gb of RAM) with a stable internet connection (minimum 50 Mbps–download and 40 Mbps–upload)
🏖️ Benefits
• Flexible schedule • Opportunity to cooperate fully remotely • Inclusive international environment • Compensation in USD • Rewards for referring friends • Balance between project workload and personal time, but also – internal health policy • Responsive leadership interested in your development and long-lasting cooperation • Greenhouse conditions for self-development • A culture built on trust, with no time-tracking requirements
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