Customer Support Consultant, Fluent English, Spanish

🔥 2 minutes ago

🌐 Colombia, Argentina, +4 more countries – Remote

🇨🇴 Colombia – Remote 🇦🇷 Argentina – Remote 🇺🇾 Uruguay – Remote 🇨🇱 Chile – Remote 🇲🇽 Mexico – Remote Equatorial Guinea

⏳ Contract/Temporary

🟢 Junior

💝 Customer Support

🚫👨‍🎓 No degree required

👻 Ghost score 12%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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SupportYourApp

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

💼 Consulting

📦 Logistics

📣 Marketing

💰 Venture Round on 2017-10

Consulting • Logistics • Marketing

SupportYourApp is an outsourced customer service company originally founded in Kyiv, Ukraine, and now operating globally in over 7 locations. With a decade of expertise, it specializes in providing 24/7/365 third-party customer service in more than 60 languages to over 250 businesses worldwide. SupportYourApp is dedicated to enhancing customer satisfaction by delivering empathetic and professional support across various communication channels. Their services are integrated into a custom-built QCRM system and compliant with security standards such as PCI/DSS & ISO/IEC 27001:2013. The company partners with tech giants like Calm, MacPaw, and SplitIt, offering scalable support solutions that include customer service, tech support, and back-office outsourcing.

📋 Description

• Deliver customer support via phone, email, chat, and social media • Assist customers with booking questions and transportation-related inquiries • Answer incoming phone calls from drivers and help resolve their issues • Handle and track customer support tickets in Freshdesk • Escalate complex cases to relevant internal teams • Build strong and lasting customer relationships • Handle sensitive customer data with care and security • Apply customer happiness practices • Maintain a deep understanding of the client’s solutions and meet KPIs

🎯 Requirements

• Native Spanish and excellent English communication skills (at least C1 for both spoken and written) • At least 1 year of customer service experience • Strong communication and problem-solving skills • Ability to handle customer inquiries across multiple communication channels • Responsible, proactive, and customer-oriented attitude • Personal computer with at least 8Gb of RAM • Stable internet connection with minimum 50 Mbps download and 40 Mbps upload • Experience in logistics, transportation, or travel-related customer service is a great plus • Experience with Freshdesk is a great plus

🏖️ Benefits

• Fixed schedule: Monday-Friday, 5 AM-1 PM (GMT-3) • Opportunity to cooperate fully remotely • Inclusive international environment • Compensation in USD • Rewards for referring friends • Balance between project workload and personal time • Internal health policy • Responsive leadership interested in your development and long-lasting cooperation • Greenhouse conditions for self-development • Culture built on trust, with no time-tracking requirements