SupportYourApp
1001 - 5000 employees
💼 Consulting
📦 Logistics
📣 Marketing
💰 Venture Round on 2017-10
Consulting • Logistics • Marketing
SupportYourApp is an outsourced customer service company originally founded in Kyiv, Ukraine, and now operating globally in over 7 locations. With a decade of expertise, it specializes in providing 24/7/365 third-party customer service in more than 60 languages to over 250 businesses worldwide. SupportYourApp is dedicated to enhancing customer satisfaction by delivering empathetic and professional support across various communication channels. Their services are integrated into a custom-built QCRM system and compliant with security standards such as PCI/DSS & ISO/IEC 27001:2013. The company partners with tech giants like Calm, MacPaw, and SplitIt, offering scalable support solutions that include customer service, tech support, and back-office outsourcing.
Data Entry Specialist, English, German
Job not on LinkedIn
🕒 February 23
🌐 Estonia, Poland, +3 more countries – Remote
⏳ Contract/Temporary
🟢 Junior
⬇️ Data Entry
🚫👨🎓 No degree required
🗣️🇩🇪 German Required
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SupportYourApp
1001 - 5000 employees
💼 Consulting
📦 Logistics
📣 Marketing
💰 Venture Round on 2017-10
Consulting • Logistics • Marketing
SupportYourApp is an outsourced customer service company originally founded in Kyiv, Ukraine, and now operating globally in over 7 locations. With a decade of expertise, it specializes in providing 24/7/365 third-party customer service in more than 60 languages to over 250 businesses worldwide. SupportYourApp is dedicated to enhancing customer satisfaction by delivering empathetic and professional support across various communication channels. Their services are integrated into a custom-built QCRM system and compliant with security standards such as PCI/DSS & ISO/IEC 27001:2013. The company partners with tech giants like Calm, MacPaw, and SplitIt, offering scalable support solutions that include customer service, tech support, and back-office outsourcing.
📋 Description
• Deliver outstanding customer support via emails • Build strong and lasting customer relationships • Resolve customer issues quickly and efficiently, ensuring high-quality solutions • Keep up with evolving tools and technology • Escalate complex issues to the appropriate team for resolution • Review and process incoming Seizure-related documents • Apply customer happiness practices • Maintain a deep understanding of client solutions and meet KPIs • Communicate with developers and cross-functional specialists
🎯 Requirements
• German (B1 or higher) and English (C1 or higher), both spoken and written • 6–12 months of experience in customer support • High level of discretion and data protection awareness • Strong analytical thinking, research, and problem-solving skills • Tech-savvy, with strong system-handling skills, including routine navigation of Google Workspace or Microsoft-based environments • Fast and accurate typing skills with confident multi-platform usage • Proven customer service communication skills • Objection handling • Structured and benefit-oriented dialogue • Empathy and clear, professional articulation • Ability to consistently apply communication skills across all customer interaction channels • Positive, proactive, and responsible attitude • Personal computer with minimum 8 GB RAM • Stable internet connection with 50 Mbps download and 40 Mbps upload
🏖️ Benefits
• Fixed schedule: Monday–Friday, 9 AM–6 PM GMT+3 • Opportunity to cooperate fully remotely • Inclusive international environment • Compensation in USD • Rewards for referring friends • Balance between project workload and personal time • Internal health policy • Responsive leadership interested in your development and long-lasting cooperation • Greenhouse conditions for self-development • Culture built on trust, with no time-tracking requirements • Home office • Multicultural and multilingual environment
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