Customer Support Consultant, German & English C1

🔥 24 minutes ago

🌐 Bosnia and Herzegovina, Serbia, +4 more countries – Remote

🇧🇦 Bosnia and Herzegovina – Remote 🇷🇸 Serbia – Remote 🇧🇷 Brazil – Remote 🇦🇷 Argentina – Remote 🇨🇴 Colombia – Remote 🇵🇪 Peru – Remote

⏳ Contract/Temporary

🟢 Junior

💝 Customer Support

🚫👨‍🎓 No degree required

👻 Ghost score 17%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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SupportYourApp

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

💼 Consulting

📦 Logistics

📣 Marketing

💰 Venture Round on 2017-10

Consulting • Logistics • Marketing

SupportYourApp is an outsourced customer service company originally founded in Kyiv, Ukraine, and now operating globally in over 7 locations. With a decade of expertise, it specializes in providing 24/7/365 third-party customer service in more than 60 languages to over 250 businesses worldwide. SupportYourApp is dedicated to enhancing customer satisfaction by delivering empathetic and professional support across various communication channels. Their services are integrated into a custom-built QCRM system and compliant with security standards such as PCI/DSS & ISO/IEC 27001:2013. The company partners with tech giants like Calm, MacPaw, and SplitIt, offering scalable support solutions that include customer service, tech support, and back-office outsourcing.

📋 Description

• Deliver customer support via emails, chats and calls • Follow internal procedures and SOPs • Collaborate with internal teams to ensure efficient issue resolution • Handle sensitive customer data securely • Apply customer happiness practices • Maintain deep understanding of client solutions and meet KPIs • Communicate with developers and cross-functional specialists • Support clients of a global Intelligent Support-as-a-Service provider serving technology companies and industry leaders in 30+ countries and 60 languages

🎯 Requirements

• Fluency in German and English (C1 or higher), both spoken and written • At least 6–12 months of experience in customer support • Strong analytical thinking and research skills • Positive, proactive and responsible attitude • Personal computer with at least 8 GB of RAM • Stable internet connection with minimum 50 Mbps download and 40 Mbps upload • Send CV in English • Compensation and work conditions defined in the contractor agreement if selected

🏖️ Benefits

• Flexible schedule: 5 days a week, from 8:00 AM–4:00 PM or 12:00 PM–8:00 PM GMT+2 • Opportunity to work fully remote • Inclusive international environment • Compensation in USD • Good bonuses for referring friends • Paid intensive training and probation • Work-life balance • Responsive management interested in your growth and long-lasting cooperation • Greenhouse conditions for self-development • Potential benefits and conditions may vary depending on engagement terms; independent contractors may not be eligible for all benefits • Equal treatment of candidates and non-discrimination