Customer Support Consultant

🕒 August 17

🌐 Morocco, South Africa, +1 more countries – Remote

🇲🇦 Morocco – Remote 🇿🇦 South Africa – Remote 🇵🇭 Philippines – Remote

⏳ Contract/Temporary

🟢 Junior

💝 Customer Support

🚫👨‍🎓 No degree required

👻 Ghost score 36%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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SupportYourApp

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

💼 Consulting

📦 Logistics

📣 Marketing

💰 Venture Round on 2017-10

Consulting • Logistics • Marketing

SupportYourApp is an outsourced customer service company originally founded in Kyiv, Ukraine, and now operating globally in over 7 locations. With a decade of expertise, it specializes in providing 24/7/365 third-party customer service in more than 60 languages to over 250 businesses worldwide. SupportYourApp is dedicated to enhancing customer satisfaction by delivering empathetic and professional support across various communication channels. Their services are integrated into a custom-built QCRM system and compliant with security standards such as PCI/DSS & ISO/IEC 27001:2013. The company partners with tech giants like Calm, MacPaw, and SplitIt, offering scalable support solutions that include customer service, tech support, and back-office outsourcing.

📋 Description

• Handle customer inquiries via chat, email, and phone • Assist customers with product selection and usage, including guidance on key product features and functions • Troubleshoot technical issues, including calibration problems and Wi-Fi connectivity • Resolve issues efficiently while providing accurate and detailed responses • Maintain a strong focus on customer satisfaction and deliver an excellent support experience • Maintain a deep understanding of client solutions and meet KPIs • Collaborate with SupportYourApp, a global Intelligent Support-as-a-Service provider, serving technology companies and industry leaders in 30+ countries and supporting clients in 60 languages

🎯 Requirements

• Excellent English communication skills • Experience in customer support for at least 1 year • Experience with help desk software and remote support tools • Positive, proactive and responsible attitude • Personal computer with at least 8Gb of RAM • Stable internet connection with minimum 50 Mbps download and 40 Mbps upload • Technical support experience is a plus

🏖️ Benefits

• Schedule: Mon–Fri: 9 AM-5 PM or 3 PM-11 PM (EDT time zone) • Opportunity to cooperate fully remotely • Inclusive international environment • Compensation in USD • Rewards for referring friends • Balance between project workload and personal time, but also – internal health policy • Responsive leadership interested in your development and long-lasting cooperation • Greenhouse conditions for self-development • A culture built on trust, with no time-tracking requirements • Home office • Specific compensation, benefits, and work conditions defined in the engagement agreement; eligibility may vary for independent contractors