SupportYourApp
1001 - 5000 employees
🤝 B2B
☁️ SaaS
📡 Telecommunications
💰 Venture Round on 2017-10
B2B • SaaS • Telecommunications
SupportYourApp is an outsourced customer service company originally founded in Kyiv, Ukraine, and now operating globally in over 7 locations. With a decade of expertise, it specializes in providing 24/7/365 third-party customer service in more than 60 languages to over 250 businesses worldwide. SupportYourApp is dedicated to enhancing customer satisfaction by delivering empathetic and professional support across various communication channels. Their services are integrated into a custom-built QCRM system and compliant with security standards such as PCI/DSS & ISO/IEC 27001:2013. The company partners with tech giants like Calm, MacPaw, and SplitIt, offering scalable support solutions that include customer service, tech support, and back-office outsourcing.
Customer Support Consultant, SaaS
🔥 0 minutes ago
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SupportYourApp
1001 - 5000 employees
🤝 B2B
☁️ SaaS
📡 Telecommunications
💰 Venture Round on 2017-10
B2B • SaaS • Telecommunications
SupportYourApp is an outsourced customer service company originally founded in Kyiv, Ukraine, and now operating globally in over 7 locations. With a decade of expertise, it specializes in providing 24/7/365 third-party customer service in more than 60 languages to over 250 businesses worldwide. SupportYourApp is dedicated to enhancing customer satisfaction by delivering empathetic and professional support across various communication channels. Their services are integrated into a custom-built QCRM system and compliant with security standards such as PCI/DSS & ISO/IEC 27001:2013. The company partners with tech giants like Calm, MacPaw, and SplitIt, offering scalable support solutions that include customer service, tech support, and back-office outsourcing.
📋 Description
• Deliver outstanding customer support via emails and calls • Assisting customers with product-related questions, technical troubleshooting, and solution-oriented support • Responding to customer email inquiries in accordance with established service level agreements • Manage open support cases, ensuring unresolved issues are actively tracked and updated • Escalate complex or high-priority issues to the appropriate team when needed • Proactively communicate status updates to customers and internal stakeholders, ensuring transparency and timely follow-through
🎯 Requirements
• Excellent English skills (C1 for both spoken and written) • At least 6 months of experience in a customer support role • Previous experience in a customer support for a SaaS or cybersecurity company • Computer science knowledge • Experience performing effectively in a fast-paced, high-volume environment • Strong troubleshooting and problem-solving skills • A sense of urgency and the ability to manage tasks through to completion • The ability to communicate clearly, professionally and empathetically with customers • Strong stakeholder management skills, with the ability to work effectively across teams and customer groups • A customer-focused mindset with a commitment to delivering a positive support experience • Basic computer skills and ability to work with CRM systems and support tools • Commitment to delivering high-quality customer service and meeting performance targets • Personal laptop or computer (at least 8Gb of RAM) and a stable internet connection (minimum 50 Mbps–download and 40 Mbps–upload).
🏖️ Benefits
• Flexible schedule • Opportunity to cooperate fully remotely • Inclusive international environment • Compensation in USD • Rewards for referring friends • Balance between project workload and personal time, but also – internal health policy • Responsive leadership interested in your growth and long-lasting cooperation • Greenhouse conditions for self-development • A culture built on trust, with no time-tracking requirements.
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