Customer Support Consultant, SaaS

🕒 July 16

🌐 Brazil, Argentina, +2 more countries – Remote

🇧🇷 Brazil – Remote 🇦🇷 Argentina – Remote 🇧🇦 Bosnia and Herzegovina – Remote 🇲🇽 Mexico – Remote

⏳ Contract/Temporary

🟢 Junior

💝 Customer Support

🚫👨‍🎓 No degree required

👻 Ghost score 43%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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SupportYourApp

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

💼 Consulting

📦 Logistics

📣 Marketing

💰 Venture Round on 2017-10

Consulting • Logistics • Marketing

SupportYourApp is an outsourced customer service company originally founded in Kyiv, Ukraine, and now operating globally in over 7 locations. With a decade of expertise, it specializes in providing 24/7/365 third-party customer service in more than 60 languages to over 250 businesses worldwide. SupportYourApp is dedicated to enhancing customer satisfaction by delivering empathetic and professional support across various communication channels. Their services are integrated into a custom-built QCRM system and compliant with security standards such as PCI/DSS & ISO/IEC 27001:2013. The company partners with tech giants like Calm, MacPaw, and SplitIt, offering scalable support solutions that include customer service, tech support, and back-office outsourcing.

📋 Description

• Deliver customer support via email and calls • Assist customers with product-related questions and technical troubleshooting • Respond to customer email inquiries according to established service level agreements • Manage open support cases and track unresolved issues • Escalate complex or high-priority issues to the appropriate team • Communicate status updates to customers and internal stakeholders • Quickly learn and adapt to new software and systems • Use ticketing systems such as Zendesk or similar support platforms

🎯 Requirements

• Excellent English skills (C1 for both spoken and written) • At least 6 months of experience in a customer support role • Previous experience in customer support for a SaaS or cybersecurity company • Computer science knowledge • Experience performing effectively in a fast-paced, high-volume environment • Strong troubleshooting and problem-solving skills • Ability to manage tasks through to completion • Ability to communicate clearly, professionally and empathetically with customers • Strong stakeholder management skills • Customer-focused mindset • Basic computer skills and ability to work with CRM systems and support tools • Commitment to high-quality customer service and performance targets • Personal laptop or computer with at least 8GB RAM • Stable internet connection with minimum 50 Mbps download and 40 Mbps upload

🏖️ Benefits

• Flexible schedule • Opportunity to cooperate fully remotely • Inclusive international environment • Compensation in USD • Rewards for referring friends • Balance between project workload and personal time • Internal health policy • Responsive leadership interested in your growth and long-lasting cooperation • Greenhouse conditions for self-development • Culture built on trust, with no time-tracking requirements