Implementation Consultant, Fluent English

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SupportYourApp

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

🤝 B2B

☁️ SaaS

📡 Telecommunications

💰 Venture Round on 2017-10

B2B • SaaS • Telecommunications

SupportYourApp is an outsourced customer service company originally founded in Kyiv, Ukraine, and now operating globally in over 7 locations. With a decade of expertise, it specializes in providing 24/7/365 third-party customer service in more than 60 languages to over 250 businesses worldwide. SupportYourApp is dedicated to enhancing customer satisfaction by delivering empathetic and professional support across various communication channels. Their services are integrated into a custom-built QCRM system and compliant with security standards such as PCI/DSS & ISO/IEC 27001:2013. The company partners with tech giants like Calm, MacPaw, and SplitIt, offering scalable support solutions that include customer service, tech support, and back-office outsourcing.

📋 Description

• Lead end-to-end implementation projects, acting as the primary point of contact from point-of-sale to a fully operational, live product and ensuring a seamless client experience; • Conduct deep-dive discovery sessions to understand clients' procurement and financial processes and translate business requirements into customized, optimized product workflows; • Manage timelines, deliverables, and technical alignment, guiding clients through data mapping, validation, and migration of vendor lists, budgets, item catalogs, and other business data into the platform; • Keep both internal teams and client-side stakeholders on track with strict deadlines, managing risks and unblocking technical dependencies; • Deliver high-impact interactive workshops and onboarding sprints for key client stakeholders, enabling them to operate the platform independently; • Create tactical, highly structured enablement resources (deployment playbooks, configuration guides, short video workflows) to standardize the implementation process; • Partner with Sales, Product, and QA teams to escalate technical blockers and translate client feedback into actionable product improvements.

🎯 Requirements

• 1+ year of experience in B2B SaaS Implementation, Project Management, Customer Success, or a similar customer-facing role; • Proven experience managing multiple customer implementation projects simultaneously while keeping deadlines, stakeholders, and project scope under control; • Advanced English proficiency, both written and spoken, with confidence in leading business meetings and negotiations; • Strong analytical mindset and advanced Excel or Google Sheets skills, with the ability to organize, validate, and work with business metrics and data; • Experience understanding and configuring complex B2B SaaS products, ERP, CRM, or similar business systems; • Excellent change management mindset with the ability to handle user resistance, simplify complex system logic, and guide corporate clients through process transformations; • Customer-oriented, proactive, and highly organized approach with excellent presentation, communication, and relationship-building skills; • Natural curiosity and a problem-solving mindset, with the ability to reverse-engineer technical issues and effectively collaborate with engineering teams to resolve complex implementation challenges involving APIs and integrations; • Ability to guide clients through organizational and process change, simplify complex product logic, and act as a trusted implementation advisor.

🏖️ Benefits

• Fixed schedule: Monday–Friday, from 9am to 6pm GMT+2 • Opportunity to work fully remotely • Inclusive international environment • Compensation in USD • Responsive management interested in your growth and long-lasting cooperation.