Information Security Incident Specialist, Fluent Ukrainian

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SupportYourApp

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

🤝 B2B

☁️ SaaS

📡 Telecommunications

💰 Venture Round on 2017-10

B2B • SaaS • Telecommunications

SupportYourApp is an outsourced customer service company originally founded in Kyiv, Ukraine, and now operating globally in over 7 locations. With a decade of expertise, it specializes in providing 24/7/365 third-party customer service in more than 60 languages to over 250 businesses worldwide. SupportYourApp is dedicated to enhancing customer satisfaction by delivering empathetic and professional support across various communication channels. Their services are integrated into a custom-built QCRM system and compliant with security standards such as PCI/DSS & ISO/IEC 27001:2013. The company partners with tech giants like Calm, MacPaw, and SplitIt, offering scalable support solutions that include customer service, tech support, and back-office outsourcing.

📋 Description

• Manage security and operational incidents end-to-end, including investigation, coordination, and response; • Communicate directly with Clients and stakeholders during Data Breach incidents; • Conduct Root Cause Analysis, develop preventive measures, and prepare management reports; • Analyze Clients’ workflows and incident trends to identify risks and improve security processes; • Assess the security of software, platforms, and third-party vendors; • Review new hiring locations for compliance with data protection and security standards; • Develop incident response procedures and maintain internal security documentation and knowledge base.

🎯 Requirements

• Proven experience in investigating and handling information security incidents (from 1 year) • Experience in developing incident management procedures and documentation • Analytical mindset and the ability to make fast decisions to mitigate incident impact • Strong self-organization skills and the ability to prioritize work independently • Understanding of data privacy principles and breach notification requirements • English proficiency at level B2 or higher. • Proficiency in OSINT methodologies for investigations (Will Be a Plus) • Experience in assessing the security of software, platforms, and third-party vendors (Will Be a Plus) • Basic knowledge of security tools logic (SIEM,EDR,DLP, NGFW, VPN,VDI) (Will Be a Plus)

🏖️ Benefits

• Providing services during business hours • Opportunity to cooperate fully remotely • Inclusive international environment • Compensation in USD • Rewards for referring friends • Balance between project workload and personal time, but also – internal health policy • Responsive leadership interested in your growth and long-lasting cooperation • Greenhouse conditions for self-development • A culture built on trust, with no time-tracking requirements