SupportYourApp
1001 - 5000 employees
🤝 B2B
☁️ SaaS
📡 Telecommunications
💰 Venture Round on 2017-10
B2B • SaaS • Telecommunications
SupportYourApp is an outsourced customer service company originally founded in Kyiv, Ukraine, and now operating globally in over 7 locations. With a decade of expertise, it specializes in providing 24/7/365 third-party customer service in more than 60 languages to over 250 businesses worldwide. SupportYourApp is dedicated to enhancing customer satisfaction by delivering empathetic and professional support across various communication channels. Their services are integrated into a custom-built QCRM system and compliant with security standards such as PCI/DSS & ISO/IEC 27001:2013. The company partners with tech giants like Calm, MacPaw, and SplitIt, offering scalable support solutions that include customer service, tech support, and back-office outsourcing.
Security Incident Response Specialist, Fluent Ukrainian
🕒 April 17
🗣️🇺🇦 Ukrainian Required
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SupportYourApp
1001 - 5000 employees
🤝 B2B
☁️ SaaS
📡 Telecommunications
💰 Venture Round on 2017-10
B2B • SaaS • Telecommunications
SupportYourApp is an outsourced customer service company originally founded in Kyiv, Ukraine, and now operating globally in over 7 locations. With a decade of expertise, it specializes in providing 24/7/365 third-party customer service in more than 60 languages to over 250 businesses worldwide. SupportYourApp is dedicated to enhancing customer satisfaction by delivering empathetic and professional support across various communication channels. Their services are integrated into a custom-built QCRM system and compliant with security standards such as PCI/DSS & ISO/IEC 27001:2013. The company partners with tech giants like Calm, MacPaw, and SplitIt, offering scalable support solutions that include customer service, tech support, and back-office outsourcing.
📋 Description
• Full cycle of investigation and coordination in response to security or workflow breaches; • Direct contact and communication with Clients and stakeholders in the event of a Data Breach; • Performing Root Cause Analysis, developing preventive measures, and preparing reports for top management; • Analyzing Client's operational workflows based on incident trends to identify potential threats to the company and developing proactive security optimization recommendations; • Evaluating the security of software, platforms, and third-party services. • Assessing new hiring locations regarding data protection standards and security tool feasibility. • Developing incident management procedures and maintaining the internal knowledge base.
🎯 Requirements
• Proven experience in investigating and handling information security incidents (from 1 year) • Analytical mindset and the ability to make fast decisions to mitigate incident impact • Strong self-organization skills and the ability to prioritize work independently • Understanding of data privacy principles and breach notification requirements • English proficiency at level B2 or higher. • Proficiency in OSINT methodologies for investigations • Experience in the BPO or Customer Support industry • Basic knowledge of security tools logic (SIEM,EDR,DLP, NGFW, VPN,VDI).
🏖️ Benefits
• Providing services during business hours • Opportunity to cooperate fully remotely • Inclusive international environment • Compensation in USD • Rewards for referring friends • Balance between project workload and personal time, but also – internal health policy • Responsive leadership interested in your growth and long-lasting cooperation • Greenhouse conditions for self-development • A culture built on trust, with no time-tracking requirements
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