
1001 - 5000 employees
💼 Consulting
📦 Logistics
📣 Marketing
💰 Venture Round on 2017-10
Consulting • Logistics • Marketing
SupportYourApp is an outsourced customer service company originally founded in Kyiv, Ukraine, and now operating globally in over 7 locations. With a decade of expertise, it specializes in providing 24/7/365 third-party customer service in more than 60 languages to over 250 businesses worldwide. SupportYourApp is dedicated to enhancing customer satisfaction by delivering empathetic and professional support across various communication channels. Their services are integrated into a custom-built QCRM system and compliant with security standards such as PCI/DSS & ISO/IEC 27001:2013. The company partners with tech giants like Calm, MacPaw, and SplitIt, offering scalable support solutions that include customer service, tech support, and back-office outsourcing.
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1001 - 5000 employees
💼 Consulting
📦 Logistics
📣 Marketing
💰 Venture Round on 2017-10
Consulting • Logistics • Marketing
SupportYourApp is an outsourced customer service company originally founded in Kyiv, Ukraine, and now operating globally in over 7 locations. With a decade of expertise, it specializes in providing 24/7/365 third-party customer service in more than 60 languages to over 250 businesses worldwide. SupportYourApp is dedicated to enhancing customer satisfaction by delivering empathetic and professional support across various communication channels. Their services are integrated into a custom-built QCRM system and compliant with security standards such as PCI/DSS & ISO/IEC 27001:2013. The company partners with tech giants like Calm, MacPaw, and SplitIt, offering scalable support solutions that include customer service, tech support, and back-office outsourcing.
• Ship features end to end in Django/DRF, PostgreSQL, and React/TypeScript, covering scheduling, clinical records, invoicing, and reports • Maintain the Playwright end-to-end test suite for both API and UI, keeping it green with the help of AI agents • Build AI features, including an MCP server for per-user platform access and a staff assistant on AWS Bedrock with EU data residency • Plan and ship releases, including scoping, QA sign-off, migrations, deployment order, feature flags, and rollback • Own production health across ECS services, RDS, Celery workers, and the real-time server; lead fixes and post-mortems • Build and maintain integrations with UAE health exchanges, Stripe, SMS, WhatsApp, email, imaging, 3D scans, and country-specific tax and invoicing systems • Maintain multi-tenant access control, roles, permissions, and audit trails • Improve performance by fixing N+1 queries, tuning endpoints and reports, and writing safe live-data migrations • Work directly with stakeholders and clinics to clarify requests, demo work, and turn support tickets into root-cause fixes • Mentor a middle developer and improve engineering practices through code reviews, Jenkins pipelines, and Terraform
• 5+ years of proven experience with Python/Django and PostgreSQL • Hands-on experience with AWS, particularly ECS and RDS • Confidence working with React • Practical experience building products with AI/LLMs • Familiarity with Jenkins, Bitbucket, and Jira • Fluent English (B2 or higher), both written and spoken • Ownership mindset with the ability to lead incident resolution, communicate clearly with stakeholders, and mentor others • Experience with healthcare or clinical workflows (plus) • Experience with integrations with government or healthcare systems (plus)
• Fixed schedule: Monday–Friday, 09:00–18:00 UAE time (GMT+4) • Opportunity to cooperate fully remotely • Inclusive and international environment • Compensation in USD • Supportive management focused on your growth and long-term collaboration
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