Technical SaaS Support Specialist, Fluent French and English

🕒 August 11

🌐 France, Algeria, +4 more countries – Remote

🇫🇷 France – Remote 🇩🇿 Algeria – Remote 🇲🇦 Morocco – Remote 🇹🇳 Tunisia – Remote 🇲🇬 Madagascar – Remote 🇹🇭 Thailand – Remote

⏳ Contract/Temporary

🟢 Junior

🟡 Mid-level

💝 Customer Support

🚫👨‍🎓 No degree required

👻 Ghost score 60%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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SupportYourApp

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

💼 Consulting

📦 Logistics

📣 Marketing

💰 Venture Round on 2017-10

Consulting • Logistics • Marketing

SupportYourApp is an outsourced customer service company originally founded in Kyiv, Ukraine, and now operating globally in over 7 locations. With a decade of expertise, it specializes in providing 24/7/365 third-party customer service in more than 60 languages to over 250 businesses worldwide. SupportYourApp is dedicated to enhancing customer satisfaction by delivering empathetic and professional support across various communication channels. Their services are integrated into a custom-built QCRM system and compliant with security standards such as PCI/DSS & ISO/IEC 27001:2013. The company partners with tech giants like Calm, MacPaw, and SplitIt, offering scalable support solutions that include customer service, tech support, and back-office outsourcing.

📋 Description

• Deliver technical support via email and outgoing calls • Respond to, troubleshoot, and escalate support requests and technical issues via email, phone, chat, and scheduled video calls • Maintain regular customer communication and provide timely updates on open issues and resolutions • Identify, reproduce, and clearly report bugs to Product and Development teams • Gather customer feedback, identify recurring needs, and suggest product improvements • Meet KPIs including response time, resolution rate, and customer satisfaction • Document all customer interactions accurately in the CRM system • Stay up to date with platform updates, new policies, and industry trends • Collaborate in a multicultural and multilingual environment supporting SaaS, software, and hardware solutions

🎯 Requirements

• Excellent French and English skills (C1 for both spoken and written) • At least 2+ years of experience in Customer Support, SaaS Support, or Technical Support; experience supporting complex technical solutions is required • Strong Excel skills, including VLOOKUP, reporting, and data analysis • Experience with CRM systems • Excellent problem-solving abilities with a customer-first mindset • Ability to handle multiple tasks and prioritize effectively in a fast-paced environment • High attention to detail and accuracy in managing customer information • Commitment to delivering high-quality customer service and meeting performance targets • Personal laptop or computer with at least 8GB of RAM • Stable internet connection with minimum 50 Mbps download and 40 Mbps upload • Experience with Zendesk is a strong advantage • Analytical mindset with the ability to identify patterns, solve problems, and suggest improvements

🏖️ Benefits

• Flexible schedule • Inclusive international environment • Compensation in USD • Good bonuses for referring friends • Paid intensive training and probation • Work-life balance • Responsive management interested in your growth and long-lasting cooperation • Greenhouse conditions for self-development • Remote home-office work • Specific benefits and conditions defined in the engagement agreement; some benefits may be unavailable to independent contractors