Technical Support Consultant, Croatian, English

🔥 1 minute ago

🇭🇷 Croatia – Remote

⏳ Contract/Temporary

🟢 Junior

📞 Support Engineer

🚫👨‍🎓 No degree required

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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SupportYourApp

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

💼 Consulting

📦 Logistics

📣 Marketing

💰 Venture Round on 2017-10

Consulting • Logistics • Marketing

SupportYourApp is an outsourced customer service company originally founded in Kyiv, Ukraine, and now operating globally in over 7 locations. With a decade of expertise, it specializes in providing 24/7/365 third-party customer service in more than 60 languages to over 250 businesses worldwide. SupportYourApp is dedicated to enhancing customer satisfaction by delivering empathetic and professional support across various communication channels. Their services are integrated into a custom-built QCRM system and compliant with security standards such as PCI/DSS & ISO/IEC 27001:2013. The company partners with tech giants like Calm, MacPaw, and SplitIt, offering scalable support solutions that include customer service, tech support, and back-office outsourcing.

📋 Description

• Deliver customer support via chats and emails • Record and document incidents, service requests, and customer information in Jira CRM • Assess and prioritize incidents according to urgency, impact, and procedures • Escalate incidents to appropriate internal departments or support levels • Build strong customer relationships • Keep up with evolving tools and technology • Handle sensitive customer data securely • Maintain understanding of client solutions and meet KPIs • Communicate with developers and cross-functional specialists

🎯 Requirements

• Fluent Croatian and English (at least C1 for both spoken and written) • At least 1 year of proven experience in remote and/or on-site (field) technical support • Practical experience troubleshooting and supporting Microsoft Windows operating systems, including Windows XP, Vista, 7, 8, 8.1, 10, and 11 • Experience providing support and installing, configuring, and troubleshooting antivirus software and personal firewalls • Experience supporting Microsoft Outlook and common web browsers • Experience installing and configuring internet and network connections, including ADSL, cable, LAN, Wi-Fi, and 3G service • Experience providing office software support to users (Word, Excel, Access, PowerPoint) • Working knowledge of Windows, macOS, Android, and iOS environments • Analytical and research skills • Personal laptop or computer with at least 8 GB of RAM • Stable internet connection with minimum 50 Mbps download and 40 Mbps upload • Linux knowledge is a plus

🏖️ Benefits

• Flexible schedule • Opportunity to cooperate fully remotely • Inclusive international environment • Compensation in USD • Rewards for referring friends • Balance between project workload and personal time • Internal health policy • Responsive leadership interested in your development and long-lasting cooperation • Greenhouse conditions for self-development • Culture built on trust, with no time-tracking requirements • Potential benefits and conditions defined in the engagement agreement; eligibility may vary for independent contractors