SupportYourApp
1001 - 5000 employees
🤝 B2B
☁️ SaaS
📡 Telecommunications
💰 Venture Round on 2017-10
B2B • SaaS • Telecommunications
SupportYourApp is an outsourced customer service company originally founded in Kyiv, Ukraine, and now operating globally in over 7 locations. With a decade of expertise, it specializes in providing 24/7/365 third-party customer service in more than 60 languages to over 250 businesses worldwide. SupportYourApp is dedicated to enhancing customer satisfaction by delivering empathetic and professional support across various communication channels. Their services are integrated into a custom-built QCRM system and compliant with security standards such as PCI/DSS & ISO/IEC 27001:2013. The company partners with tech giants like Calm, MacPaw, and SplitIt, offering scalable support solutions that include customer service, tech support, and back-office outsourcing.
Technical Support Consultant, English C1 – Native Portuguese
🔥 0 minutes ago
🗣️🇧🇷🇵🇹 Portuguese Required
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SupportYourApp
1001 - 5000 employees
🤝 B2B
☁️ SaaS
📡 Telecommunications
💰 Venture Round on 2017-10
B2B • SaaS • Telecommunications
SupportYourApp is an outsourced customer service company originally founded in Kyiv, Ukraine, and now operating globally in over 7 locations. With a decade of expertise, it specializes in providing 24/7/365 third-party customer service in more than 60 languages to over 250 businesses worldwide. SupportYourApp is dedicated to enhancing customer satisfaction by delivering empathetic and professional support across various communication channels. Their services are integrated into a custom-built QCRM system and compliant with security standards such as PCI/DSS & ISO/IEC 27001:2013. The company partners with tech giants like Calm, MacPaw, and SplitIt, offering scalable support solutions that include customer service, tech support, and back-office outsourcing.
📋 Description
• Deliver outstanding customer support via chats, emails and tickets • Managing troubleshooting processes, handling escalations, and backlog maintenance • Build strong and lasting customer relationships • Keep up with evolving tools and technology • Handle sensitive customer data with care and security • Apply the latest and greatest customer happiness practices • Maintain deep understanding of client solutions and meet KPI • Communicate with other teams.
🎯 Requirements
• Native Portuguese and excellent English skills (at least C1 for both spoken and written) • Technical Support experience • Proficient in Windows, Linux, and MacOS, including fundamental diagnostic commands • Software troubleshooting and ability to handle and analyze log files • Knowledge in cybersecurity and fundamental understanding of vulnerability management concepts (e.g., CVEs, risk scoring, false positives) • Knowledge of APIs and Webhooks for troubleshooting connection issues • Ability to read and interpret scripting logic (e.g., Bash, PowerShell) and understand execution errors • Experience with ticketing systems (e.g., HubSpot, Jira) • Ability to quickly learn the product ecosystem and follow precise procedures • Experience writing professional, well-structured notes on support cases • Strong analytical thinking and research skills • Willingness to work a flexible schedule • Positive, proactive and responsible attitude • Personal computer (at least 8Gb of RAM) with a stable internet connection (minimum 50 Mbps–download and 40 Mbps–upload)
🏖️ Benefits
• Flexible schedule • Opportunity to cooperate fully remotely • Inclusive international environment • Compensation in USD • Rewards for referring friends • Balance between project workload and personal time, but also – internal health policy • Responsive leadership interested in your development and long-lasting cooperation • Greenhouse conditions for self-development • A culture built on trust, with no time-tracking requirements
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