Technical Support Consultant, SaaS

🔥 0 minutes ago

🌐 Bosnia and Herzegovina, Portugal, +4 more countries – Remote

🇧🇦 Bosnia and Herzegovina – Remote 🇵🇹 Portugal – Remote 🇷🇸 Serbia – Remote 🇭🇺 Hungary – Remote 🇹🇷 Turkey – Remote 🇬🇪 Georgia – Remote

⏳ Contract/Temporary

🟢 Junior

📞 Support Engineer

🚫👨‍🎓 No degree required

👻 Ghost score 14%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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SupportYourApp

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

💼 Consulting

📦 Logistics

📣 Marketing

💰 Venture Round on 2017-10

Consulting • Logistics • Marketing

SupportYourApp is an outsourced customer service company originally founded in Kyiv, Ukraine, and now operating globally in over 7 locations. With a decade of expertise, it specializes in providing 24/7/365 third-party customer service in more than 60 languages to over 250 businesses worldwide. SupportYourApp is dedicated to enhancing customer satisfaction by delivering empathetic and professional support across various communication channels. Their services are integrated into a custom-built QCRM system and compliant with security standards such as PCI/DSS & ISO/IEC 27001:2013. The company partners with tech giants like Calm, MacPaw, and SplitIt, offering scalable support solutions that include customer service, tech support, and back-office outsourcing.

📋 Description

• Deliver customer support and service requests via email and calls, including occasional remote calls • Provide Tier 1 and Tier 2 support, troubleshoot product behaviors, reproduce reported issues, and escalate complex issues • Investigate internal tooling, automated logs, customer configuration files, and databases to triage and diagnose issues • Escalate issues to the appropriate team and remain the customer's main point of contact with progress, impact, and resolution updates • Perform routine, low-complexity configuration maintenance within pre-approved scopes • Support delivery tasks such as testing customer configuration changes • Act as a product expert and explain platform capabilities, limitations, and self-service solutions • Monitor automated chatbot workflows and suggest improvements • Collaborate with other teams to investigate complex issues and improve customer experience

🎯 Requirements

• Excellent English skills (C1 for both spoken and written) • 1–3 years of experience in a customer support role within a SaaS, software or technical environment • Experience using ticketing systems such as Zendesk, Jira or similar support platforms • Comfortable navigating technical tools or admin interfaces • Experience applying AI to enhance internal operational workflows and elevate customer-facing deliverables • Strong troubleshooting and problem-solving skills • Analytical mindset, proficiency in pattern-recognition and trends across customer support data • Ability to manage multiple tasks and priorities simultaneously • Commitment to delivering high-quality customer service and meeting performance targets • Personal laptop or computer with at least 8GB of RAM • Stable internet connection with minimum 50 Mbps download and 40 Mbps upload • Experience in software development, APIs or other technical roles is a plus

🏖️ Benefits

• This is a full-time position: Monday–Friday, from 10AM to 6PM (GMT+2) • Opportunity to cooperate fully remotely • Inclusive international environment • Compensation in USD • Rewards for referring friends • Balance between project workload and personal time, but also – internal health policy • Responsive leadership interested in your growth and long-lasting cooperation • Greenhouse conditions for self-development • A culture built on trust, with no time-tracking requirements • Specific benefits and work conditions defined in the agreement; eligibility may vary for independent contractors