Customer Success Manager, Acute

5 hours ago

🏄 California – Remote

Although this job is listed in California, this company may be open to hiring remote in other states.

⛰️ Colorado – Remote

Although this job is listed in Colorado, this company may be open to hiring remote in other states.

+18 more states

🏄 California – Remote ⛰️ Colorado – Remote 🐊 Florida – Remote 🌽 Illinois – Remote ⚜️ Louisiana – Remote 🎰 Nevada – Remote 🗻 New Hampshire – Remote 🏖️ New Jersey – Remote 🗽 New York – Remote 🌲 North Carolina – Remote 🏈 Ohio – Remote 🦀 Maryland – Remote 🔔 Pennsylvania – Remote ⚓ Rhode Island – Remote 🎸 Tennessee – Remote 🤠 Texas – Remote ⛷️ Utah – Remote ⚔️ Virginia – Remote ☕ Washington – Remote 🧀 Wisconsin – Remote

💵 $85k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

🦅 H1B Visa Sponsor

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SureCost

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Pharmaceuticals • SaaS • Compliance

SureCost is a company that specializes in pharmacy purchasing and inventory management software solutions. It helps pharmacies save time and money by unifying pharmacy purchasing, inventory, and compliance management in one seamless solution. With SureCost's software, pharmacies can optimize buying decisions, ensure compliance with DSCSA regulations, and reduce excessive inventory. This results in significant cost savings and efficiency improvements for their pharmacy clients. SureCost's platform works with all major wholesalers and offers features like rebate modeling, vendor compliance, and mobile app integration to enhance operational visibility and control for pharmacies.

11 - 50 employees

💊 Pharmaceuticals

☁️ SaaS

📋 Compliance

📋 Description

• Own the Customer Relationship • Build trusted, long-term partnerships with pharmacy leaders and operations teams • Deeply understand each customer’s goals, workflows, and challenges, and tie those to SureCost solutions • Analyze accurate measures of Customer Satisfaction (CSAT / NPS), and manage customer health; develop remediation plans for at-risk customers when necessary, aligning the organization around those plans • Conduct Quarterly Business Reviews (QBRs) for enterprise customers that highlight ROI, product adoption, and next-step opportunities • Act as the customer’s voice within SureCost, advocating for needs and influencing Product and Process roadmap priorities • Develop clear success plans and adoption strategies for each customer • Identify product usage trends and early signs of churn risk • Partner with Implementation, Support, Sales and Product to remove adoption barriers and deliver exceptional experiences • Share best practices that help customers realize continuous improvement and measurable savings • Identify expansion opportunities and partner with Sales Executives to drive them to close • Manage a portfolio of customers, ensuring retention and expansion targets are consistently achieved • Translate data into insights that demonstrate platform value and business impact • Contribute to the development of scalable playbooks and customer programs

🎯 Requirements

• 3+ years of experience in a Customer Success or similar SaaS role • Proven ability to manage a portfolio of strategic accounts with a focus on retention, growth, and advocacy • Strong communication and executive presence; comfortable engaging with both pharmacy operators and C-suite leaders • Analytical mindset with experience using data to drive decisions and demonstrate ROI • Collaborative team player who partners effectively with Product, Sales, Implementation, and Support • Familiarity with pharmacy, supply chain, or healthcare technology • Experience with CRM and CS tools (e.g., HubSpot, SFDC)

🏖️ Benefits

• Fully Remote work environment • Flexible PTO (Highly suggested 3-week minimum) • Flexible Hours to fit your work-life balance • 100% medical insurance premiums covered for employees (with a PPO or HDHP plan to choose from!) starting the 1st of the month after your start date • 70% medical insurance premiums covered for dependents • Low-cost vision and dental coverage for employees and dependents • Automatic 3% employer contribution to 401k starting the 1st of the month after 60 days of employment • 12 weeks of fully paid parental leave • All necessary technology and equipment provided for your home office, including laptop, monitors, keyboard, mouse, and accessories • Professional development reimbursement to support continued learning