Marketing Operations Coordinator

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Surface Experts

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2018

🤝 B2B

🏠 Real Estate

B2B • Construction • Real Estate

Surface Experts is a surface repair and restoration services company that performs on-site repairs for appliances, countertops (Corian, laminate, marble, granite, quartz), floors (hardwood, LVP, tile, vinyl), tubs, showers, sinks, cabinets and other interior surfaces. They work primarily with property managers, multi-family housing, hotels, construction and real estate professionals to provide fast, cost-saving repairs that avoid full replacement, operating via local/franchised technicians nationwide. The company emphasizes quick turnaround, color-matched cosmetic restoration, and service-focused B2B relationships.

📋 Description

• Manage the Marketing team's Microsoft Planner board, ensuring projects are organized, current, and progressing according to schedule. • Help manage timelines for recurring marketing initiatives and department projects. • Coordinate with team members to keep projects moving and follow up on outstanding tasks. • Maintain marketing templates, documentation, and shared resources. • Serve as the operational hub for the Marketing team by monitoring recurring deadlines, tracking deliverables, and helping ensure nothing falls through the cracks. • Maintain checklists, timelines, and task lists for recurring marketing processes. • Help ensure recurring initiatives (newsletters, HQ Downloads, email campaigns, conference milestones, onboarding tasks, Google Business Profile setup, etc.) are completed on schedule. • Maintain and improve department workflows to increase efficiency and consistency. • Build email campaigns using existing templates and content provided by the Marketing team. • Manage email audiences and audience segments. Import customer lists via CSV. Assign appropriate audience segments for campaigns. • Schedule email campaigns according to the marketing calendar. Export campaign reports, update reporting spreadsheets, and archive reports. • Own the monthly Surface Experts company newsletter from content collection through distribution. • Collect content for company newsletters from content submission forms and emails from franchisees. • Build monthly company newsletter using existing template. Coordinate with proofreaders and revise schedule newsletter. Maintain internal email audience by adding new employees and archiving inactive email addresses. • Help ensure each monthly newsletter is delivered accurately and on time. • Monitor the Surface Experts Marketing inbox. Respond to routine marketing requests. Route more complex requests to the appropriate team member. • Assist franchisees with marketing questions and resources. • Create Location pages for new franchisees using established templates. Update existing Location pages as requested. • Perform routine website content updates in WordPress. • Create Google Business Profiles for new franchise locations using established templates. Assist franchisees through the Google Business Profile verification process. Update business profile information as needed.

🎯 Requirements

• Highly organized with exceptional attention to detail • Strong written communication skills • Able to manage multiple priorities and deadlines • Dependable with excellent follow-through • Comfortable learning new software platforms • Process-oriented and enjoys creating order from many moving pieces • Friendly, professional, and customer-service minded when supporting franchisees and internal team members. • Prolonged periods sitting at a desk and working on a computer.

🏖️ Benefits

• 401(k) matching