Sutherland
10,000+ employees
Founded 1986
🤝 B2B
🤖 Artificial Intelligence
☁️ SaaS
💰 $300M Secondary Market on 2014-10
B2B • Artificial Intelligence • SaaS
Sutherland is a global company specializing in digital transformation and business process outsourcing services. They leverage advanced technologies such as Artificial Intelligence, automation, and cloud engineering to drive digital performance and optimize critical business operations. Sutherland offers a variety of services including digital CX, enterprise technology solutions, and intelligent automation across multiple industries such as banking, healthcare, and telecommunications. Their focus is on delivering measurable outcomes, enhancing customer experiences, and enabling business agility through innovative digital solutions.
Associate Accounts Receivable
🔥 1 hour ago
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Sutherland
10,000+ employees
Founded 1986
🤝 B2B
🤖 Artificial Intelligence
☁️ SaaS
💰 $300M Secondary Market on 2014-10
B2B • Artificial Intelligence • SaaS
Sutherland is a global company specializing in digital transformation and business process outsourcing services. They leverage advanced technologies such as Artificial Intelligence, automation, and cloud engineering to drive digital performance and optimize critical business operations. Sutherland offers a variety of services including digital CX, enterprise technology solutions, and intelligent automation across multiple industries such as banking, healthcare, and telecommunications. Their focus is on delivering measurable outcomes, enhancing customer experiences, and enabling business agility through innovative digital solutions.
📋 Description
• Review and analyze open accounts using daily ageing reports • Manage assigned customer accounts through outbound and inbound collection calls and email communication • Collect customer payments in line with agreed payment terms and follow up on payment commitments • Monitor payment activities to ensure timely collection of receivables • Escalate non-payment or lack of response in a timely and compliant manner • Provide customer support by sending statements, processing refunds, handling account adjustments, and resolving billing issues • Coordinate and follow up with Sales and Operations teams regarding customer accounts • Maintain daily and weekly trackers and perform self-quality checks • Ensure adherence to internal controls, compliance requirements, and company policies • Act as a liaison between Customers, Sales, Billing, and internal departments to ensure smooth transaction flow • Follow and update Standard Operating Procedures (SOPs)
🎯 Requirements
• English - B2 or higher • Previous experience in Accounts Receivable, Collections, Credit Control, or a similar finance role • Strong communication skills with confidence in phone and email interactions • High attention to detail and strong organizational skills • Ability to work with multiple systems and manage priorities effectively • Customer-focused mindset with a problem-solving approach • Proficiency in MS Excel and ERP/finance systems is an advantage
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