Business Analyst

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October 10

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Sutherland

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B2B • Artificial Intelligence • SaaS

Sutherland is a global company specializing in digital transformation and business process outsourcing services. They leverage advanced technologies such as Artificial Intelligence, automation, and cloud engineering to drive digital performance and optimize critical business operations. Sutherland offers a variety of services including digital CX, enterprise technology solutions, and intelligent automation across multiple industries such as banking, healthcare, and telecommunications. Their focus is on delivering measurable outcomes, enhancing customer experiences, and enabling business agility through innovative digital solutions.

10,000+ employees

Founded 1986

🤝 B2B

🤖 Artificial Intelligence

☁️ SaaS

💰 $300M Secondary Market on 2014-10

📋 Description

• Translate customer business requirements into technical designs and product configurations • Work closely with customer sales and service organizations to define application metrics, reports, dashboards, data mapping, and other integration requirements • Implement customer requirements using NICE’s software solutions

🎯 Requirements

• Bachelor's degree in a technical field (or equivalent) • Enterprise applications (e.g. Avaya, Siebel, Genesys, Siebel, SAP) • EAI tools (e.g. WebMethods, TIBCO) • Reporting/business intelligence tools (e.g. Business Objects, Cognos) or database applications • Project experience – working as part of a team • Strong expertise with Microsoft Excel • Excellent customer facing skills • Excellent organizational skills, ability to set own task lists and time lines • Ability and willingness to work under pressure in a highly dynamic environment • Analytical ability – working with formulas, calculations and data

🏖️ Benefits

• Flexible work arrangements