Candidate Experience & Communications Strategist

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Sutherland

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B2B • Artificial Intelligence • SaaS

Sutherland is a global company specializing in digital transformation and business process outsourcing services. They leverage advanced technologies such as Artificial Intelligence, automation, and cloud engineering to drive digital performance and optimize critical business operations. Sutherland offers a variety of services including digital CX, enterprise technology solutions, and intelligent automation across multiple industries such as banking, healthcare, and telecommunications. Their focus is on delivering measurable outcomes, enhancing customer experiences, and enabling business agility through innovative digital solutions.

10,000+ employees

Founded 1986

🤝 B2B

🤖 Artificial Intelligence

☁️ SaaS

💰 $300M Secondary Market on 2014-10

📋 Description

• Design and optimize the candidate journey strategy, ensuring all touchpoints (career site, job descriptions, emails, social media, etc.) reflect a consistent and compelling brand experience. • Own the content strategy for the career site, working closely with the brand and design teams to keep it current, relevant, and aligned with candidate needs. • Analyze candidate feedback and behavior data (from platforms like Qualtrics and Google Analytics) to uncover pain points, gaps, and opportunities in communication. • Partner with Digital Marketing, Brand, and TA teams to align messaging across all candidate-facing channels, including LinkedIn Life, Glassdoor, and job platforms. • Collaborate with designers and content leads to craft clear, engaging storytelling and campaign messaging tailored to candidate interests. • Ensure job descriptions, recruitment campaigns, and email communications follow brand tone and reflect our EVP. • Liaise with the career site vendor to ensure optimal performance, troubleshoot issues, and manage content updates. • Monitor trends and platform updates to continuously improve our candidate communication strategy.

🎯 Requirements

• Strategic Thinking: Ability to analyze the full candidate journey and design impactful messaging strategies that align with brand goals. • Brand & Communications Expertise: Strong grasp of employer brand principles, tone of voice, and storytelling across digital channels. • Data Interpretation: Experience using data to inform decision-making, identify gaps in communications, and optimize candidate touchpoints. • Project & Stakeholder Management: Comfortable working across functions (TA, Design, Marketing, Vendors) and managing multiple priorities. • Digital Marketing Knowledge: Understanding of digital marketing channels and how candidates engage with platforms like LinkedIn, Glassdoor, and career sites. • Tools & Platforms Qualtrics (or other survey platforms): for analyzing candidate experience feedback. • Google Analytics: to track behavior and performance across the career site. • ATS/CRM Tools (SmartRecruiters, SuccessFactors, etc.): basic understanding of how candidates flow through the funnel. • Collaboration Tools: Slack, Google Workspace, Workzone or similar platforms. • Nice to Have Basic SEO knowledge: Understanding of how search engines affect visibility of job descriptions and career site content. • Experience in content audits or copywriting: Especially helpful when standardizing messaging across multiple candidate-facing materials. • BPO experience. • Language Fluency in English (written and spoken) is essential, given global collaboration and brand alignment responsibilities.

🏖️ Benefits

• All your information will be kept confidential according to EEO guidelines.