Sutherland
10,000+ employees
Founded 1986
🤝 B2B
🤖 Artificial Intelligence
☁️ SaaS
💰 $300M Secondary Market on 2014-10
B2B • Artificial Intelligence • SaaS
Sutherland is a global company specializing in digital transformation and business process outsourcing services. They leverage advanced technologies such as Artificial Intelligence, automation, and cloud engineering to drive digital performance and optimize critical business operations. Sutherland offers a variety of services including digital CX, enterprise technology solutions, and intelligent automation across multiple industries such as banking, healthcare, and telecommunications. Their focus is on delivering measurable outcomes, enhancing customer experiences, and enabling business agility through innovative digital solutions.
Contact Center Software Developer
🕒 March 4
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Sutherland
10,000+ employees
Founded 1986
🤝 B2B
🤖 Artificial Intelligence
☁️ SaaS
💰 $300M Secondary Market on 2014-10
B2B • Artificial Intelligence • SaaS
Sutherland is a global company specializing in digital transformation and business process outsourcing services. They leverage advanced technologies such as Artificial Intelligence, automation, and cloud engineering to drive digital performance and optimize critical business operations. Sutherland offers a variety of services including digital CX, enterprise technology solutions, and intelligent automation across multiple industries such as banking, healthcare, and telecommunications. Their focus is on delivering measurable outcomes, enhancing customer experiences, and enabling business agility through innovative digital solutions.
📋 Description
• Provide deep technical expertise in backend development and code reviews • Design, develop, test, and deploy backend software solutions using Node.js and Java • Architect and optimize relational database schemas • Develop and maintain components for real-time communication • Explore and implement solutions for media processing and integration • Contribute to the development of contact center-specific features and integrations • Identify and address performance bottlenecks to ensure scalability • Diagnose and resolve production issues in a timely manner • Collaborate with product managers, architects, QA engineers, and other stakeholders
🎯 Requirements
• Extensive experience in developing backend services and APIs using Node.js • Strong proficiency in Java development for backend applications • Deep understanding of the Linux operating system • Strong foundational knowledge of relational database principles • Proficient in writing complex SQL queries • Experience in designing and optimizing PostgreSQL schemas • Experience with Apache Kafka • Hands-on experience with WebRTC, SIP signaling, and RTP streaming • Familiarity with audio/video media processing • Experience developing software for contact center environments • Familiarity with cloud platforms (AWS, Azure, GCP) • Experience designing microservices • Familiarity with monitoring and logging tools (e.g., ELK stack, Prometheus, Grafana)
🏖️ Benefits
• Health insurance • Paid time off • Flexible work arrangements • Professional development
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