Custom/CRM Applications Practice Head – Digital Engineering Services

2 days ago

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Sutherland

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B2B • Artificial Intelligence • SaaS

Sutherland is a global company specializing in digital transformation and business process outsourcing services. They leverage advanced technologies such as Artificial Intelligence, automation, and cloud engineering to drive digital performance and optimize critical business operations. Sutherland offers a variety of services including digital CX, enterprise technology solutions, and intelligent automation across multiple industries such as banking, healthcare, and telecommunications. Their focus is on delivering measurable outcomes, enhancing customer experiences, and enabling business agility through innovative digital solutions.

10,000+ employees

Founded 1986

🤝 B2B

🤖 Artificial Intelligence

☁️ SaaS

💰 $300M Secondary Market on 2014-10

📋 Description

• Responsible for developing and delivering innovative, Digital solutions enabled through Packaged Applications that drive large-scale business transformation. • Engage cross-functional teams, form strategic alliances, and leverage emerging technologies, including platforms, automation, and analytics, to deliver measurable outcomes and a competitive edge in the marketplace. • Define the vision, roadmap, and structure for the packaged applications practice. • Lead the creation of industry-specific digital solutions by collaborating with internal teams and forming strategic alliances & robust partner ecosystem with OEMs and ISVs to co-sell and jointly deliver solutions. • Ensure each area has an AI driven strategy and layer all parts of the solution with AI. • Provide strategic oversight to ensure successful delivery of packaged application programs. • Lead recruitment, training, and competency development for Practice. • Stay informed on industry trends, competitor activities, and emerging technologies to develop forward-thinking solutions that meet market demands. • Conduct discovery sessions, perform due diligence, and deliver detailed reports that provide insights and recommendations for client solutions.

🎯 Requirements

• 20+ years of experience in service delivery, transition, or transformation within large-scale, global organizations managing complex, multi-functional projects and teams. • 8+ years of experience in managing or scaling enterprise application practices. • Proven experience across multiple COTS products, especially SAP, Oracle, D365, Salesforce, ServiceNow. • Proven experience in developing and executing technology-driven solutions. • Strong business acumen with a track record of achieving revenue and margin targets. • Ability to lead cross-functional global teams and build strong stakeholder relationships in a dynamic global environment. • Strong financial acumen, with the ability to work with financial models to address proposed solutions, including pricing models, cost levers, and P&L computations. • Expertise in translating client requirements into tailored solutions that align with standardized offerings and delivery models. • Excellent communication skills, both written and oral, with the ability to interact effectively with senior stakeholders, clients, and cross-functional teams.

🏖️ Benefits

• Flexibility to work remotely