Mobile Telecommunications Support Associate

Job not on LinkedIn

🔥 9 minutes ago

🇪🇬 Egypt – Remote

⏰ Full Time

🟢 Junior

🟡 Mid-level

✨ Associate

🚫👨‍🎓 No degree required

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Sutherland

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1986

🏥 Healthcare

🛡️ Insurance

✈️ Travel

💰 $300M Secondary Market on 2014-10

Healthcare • Insurance • Travel

Sutherland is a global company specializing in digital transformation and business process outsourcing services. They leverage advanced technologies such as Artificial Intelligence, automation, and cloud engineering to drive digital performance and optimize critical business operations. Sutherland offers a variety of services including digital CX, enterprise technology solutions, and intelligent automation across multiple industries such as banking, healthcare, and telecommunications. Their focus is on delivering measurable outcomes, enhancing customer experiences, and enabling business agility through innovative digital solutions.

📋 Description

• Handle inbound and outbound customer calls relating to mobile phone products and services • Demonstrate empathy, patience, and active listening to ensure a positive customer experience • Resolve customer queries effectively, including troubleshooting mobile-related issues and providing technical solutions • Accurately document call details and actions taken in ticket notes for each interaction • Escalate unresolved or complex issues through appropriate channels in a timely manner • Adhere to program guidelines, company policies and compliance requirements

🎯 Requirements

• Must be 18 years and older • A minimum of 2-3 CXC/GCE subjects inclusive of English Language, or a U.S. high school diploma or GED • Minimum of 3 subjects inclusive of English (CXC/CSEC, City & Guilds. I, II, III; GCE A, B, C; SSC 4, 5; JSCE Pass; NCTVET Level 1, 2, 3; and CCSLC Competence & Mastery) • Must have a valid (not expired) government issued ID, TRN and NIS card • Must be able to pass a criminal background check and drug test as needed • Must have flexible availability to work any day and any assigned shift weekly, including weekends and public holidays • Must be able to train and/or work onsite • Demonstrated ability to perform at a high level and support a high volume of inbound calls • Experience in customer service is an asset and preferred • Good systematic problem solving ability, using sound business judgment and following through on commitments to customers • Ability to quickly and accurately identify and assess individual customer needs and take appropriate action steps • Excellent attention to detail • Excellent verbal and written communication skills; able to translate customer communication rapidly and effectively on live voice or chat interactions • Proficient reading skills required • Ability to project patience, empathy, caring, and sincerity in written words or voice tone • Ability to effectively organize, prioritize, multitask and manage time • Experience working with CRM applications preferred • Good typing skills – minimum 35 wpm with minimum 80% accuracy • High level of integrity • Basic PC keyboarding skills • Basic Microsoft Office (Outlook, Word, Excel) experience required • Must be very tech savvy with strong abilities in handling troubleshooting techniques and resolving technical issues

🏖️ Benefits

• Competitive compensation packages inclusive of base pay, incentives, over-time and shift differentials for certain shifts • Annual merit increase based on performance • Paid Training • Discounts for several corporate and retail partners for services and products once Sutherland ID is presented • Excellent training and supervisory support • Competitive Salary with attractive and attainable PBI structure • Paid vacation and sick leave annually • Exceptional Health and Life Insurance Plan • Lunch benefits and subsidy • Onsite lunch concessionaire at reduced rates • Transportation/ Shuttle Services - Free transportation home for shifts that end after 9:00 pm and pick-ups for shifts that begin before 6am • Free On-site medical suite with nurse and medical doctor • Daily Refuel Plan - Robust and dynamic schedule of activities to keep employees energized both at home and in the office • Paid referral program • Career development & growth opportunities for advancement • Excellent Reward and recognition programs